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Find a Location

Subaru White Plains has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Subaru White Plains

      258 E Main St Elmsford, NY 10523-3412

    • Subaru White Plains

      499 Old Tarrytown Rd White Plains, NY 10603-2617

    Business ProfileforSubaru White Plains

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Subaru White Plains has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Subaru White Plains

        258 E Main St Elmsford, NY 10523-3412

      • Subaru White Plains

        499 Old Tarrytown Rd White Plains, NY 10603-2617

      Location of This Business
      258 E Main St, Elmsford, NY 10523-3412
      BBB File Opened:
      9/18/2020
      Years in Business:
      11
      Business Started:
      1/1/2013
      Business Management
      • Mr. Sean Coughlin, President/CEO, The Premier Collection
      Contact Information

      Principal

      • Mr. Sean Coughlin, President/CEO, The Premier Collection
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I brought my 2017 Subaru WRX Limited in for a service to have my oil changed and tires rotated. While I was getting this service done, the mechanics apparently ran into a problem where they were having trouble removing a nut from my wheel. They never informed me of this issue and instead broke the nut and charged me $198.24 to fix it. When I reached out to their customer service they said this was my fault because I took the car to a non Subaru place to have tires changed. When I asked why I wasn't informed the nut was going to need to be broken before they went ahead and broke it and charged me, they refused to answer my question. I even explained that I was waiting at the service center and was easily accessible for any questions. They seemed to have purposely done this because I used a different service center for my tires. They claimed that this was my fault, even though they broke my wheel and then charged me for it.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amy G

      1 star

      05/25/2023

      Service on 5/8/23. Called the Subaru Repair Shop at White Plains on 5/9/23 to report overcharges on my invoice. Was given an email xx@thepremirecollection and as of 5/25/23 havent received a response. (xx to protect the persons privacy)Seeking a refund of $205.65 in total.$139.64 from labor (that was in addition to the 3 hours time stamped on the invoice)$11.69 from related sales tax on the overcharge in labor, and $54.32 on the non-cash adjustmentAn unlawful non-cash adjustment fee of 3% was charged for using a credit card. It wasnt posted, explained or calculated for me as required by law, except on the final credit card receipt. See link to to the Westchester Consumer Affairs: ********************************************************** Additional Notes of overcharges I can not prove from the invoice so I could not ask for a refund:Labor on my invoice was calculated based on the time stamp listed under Opened. Labor charges begin when I checked in, though labor did not begin until 30 minutes later when sales rep asked my permission to begin work. Ready labor charges calculation included the time it took to complete the advertised FREE car wash and inflated the labor charges.

      Local BBB

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