ComplaintsforWestchester Tool Rentals Ltd.
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Complaint Details
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Initial Complaint
10/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date of transaction: 09/03/2022 was the orignal charge followed by a subsequent charge on 09/06/2022.Amount of $ paid: $113.82 on 09/03/2022 and $39.01 on 09/06/2022.Business commited to provide: a rental of a Husqvarna SD22 overseeder piece of lawn equipment.Nature of dispute: an overseeder requires cutting blades that are long enough to slice into the soil of a lawn in order for the same machine to then drop grass seed into the slits created. Regretably, the blades on the unit Westchester Tool Rental (WTR) rented were so worn out that they could not contact the soil on even the lowest to the ground setting. I contacted WTR on the next business day possible to advise of the issue and I agreed for WTR to pick up the equipment from my house for an additional fee of $36 + tax with the understanding that they would inspect the equipment and issue me refunds for both charges based on their findings. Business resolution?: WTR never called me and I made several attempts to discuss the issue and/or arrange for them to show me what they claim in person, but all I got was gaslit and the runaround.Ticket/Contract # - ******.**Please also see the attached supporting documentation which includes all supporting documentation rolled up into a single file and has much more detail in chronological order, including pictures I took, phone records, relevant equipment manual/documentation, and emails from my credit card provider that I used for this transaction.Please let me know if you require any of the supporting documentation in the attached .pdf sent separately.**Thank you,*****Business response
10/17/2022
****************************** *** ******* ************************************** * * * * * *** ********************** *** ***** ** ******** ** ****** *** ********** **** **Westchester Tool Rentals (WTR) is in receipt of both the credit card dispute filed and the letter written to the BBB referenced with ID ********.
This email serves to address both and shares that an adjustment made to your credit card ending#**** has been accepted by Westchester Tool Rentals.
A credit to your account in the amount of $152.83 has been agreed to.
WTR is agreeing to give this credit as a business gesture in order to finalize this matter.
We are accepting the adjustments already made to our account as the cost of doing business with a customer only seeking to avoid financial responsibility through illegitimately trying to discredit the quality standards of a business through the questioning of industry equipment standards.
Your account has been suspended within our ordering system and we wish you well as you seek business elsewhere.
Respectfully,
*****
______________
*****************************
Comptroller
Westchester Too
Customer response
10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I have nothing positive to say so I'll just defer to the prepopulated response: "I find that this resolution is satisfactory to me and the matter has been resolved."Thank you BBB for your time and assistance.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.