ComplaintsforStarkrete

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company (Starkrete) poured a stamped pad at my house 3 years ago and last spring we noticed a crack in one portion of the pad. I contacted the company about this and was told that when there is time in their schedule they will make an appointment to send someone out. I never heard from them again and when I called at the end of the summer I was told that it will have to wait until next year (2022). With the weather changing, I want this crack repaired before they tell me they are to busy again. I have been calling for the past few weeks and leaving messages on their machine and even e-mailed them on their website and still have not received a reply. I can provide e-mails that were sent and also have date/time stamps on my cell phone when I called and left messages.

  Business response

  04/28/2022

  Thank you for notifying us of customer complaint ID# *******. The customer complaint is frivolous at
  best. We're talking about a concrete patio that was poured in the Northeast that incurred a crack after
  2 years of being installed. As we inform every customer, concrete cracks. The information is right in the
  disclaimer given to every customer we have a signed agreement with. We do everything in our power
  to control them as best as humanly possible, but there are no, and never were any, guarantees,
  warranties, or promises regarding concrete cracking. Therefore, this claim has no merit and should not
  be published.
  Thank you,
  Starkrete _

  Customer response

  04/29/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Regards,  *** ********  My MAIN issue with this company is the fact that they do not respond to any of my calls or e-mails that I have sent regarding repairing the crack. I'm not stupid and I do know cracks occur in concrete (which is their response). I'm trying to contact them and discuss options on repairing the crack. Again, I'm not looking for free work. My thinking is that since they did this job and have some knowledge in stamped concrete then they should know how to repair a crack and then we can discuss cost and options. BUT....this can not happen if they refuse to contact me and look at the problem.  Thanks for your assistance(BBB) in helping to resolve this issue.

   

  
  

  Business response

  05/09/2022

  Called business and they stated that they will be contacting consumer to schedule an appt. to review crack and give estimate for repair.

  Customer response

  05/11/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards,  *** ********  Thank you so much in helping me to resolve this issue. It's a shame when companies ignore customers complaints (or issues) and leave the person(s) to have to reach out for assistance or legal advice. I'm looking forward to hearing from Starkrete and concluding this situation.  Thanks again,  *** ********

  
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩