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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Had Luke come out and replace our gutters... He did a garbage job resulting in our finished basement floor and wall being damaged. Mr. Randall, Luke ran the downspout uphill causing the water to run back towards the house, the seal on the gutter on the second floor isn't sealed causing water to pour out into the same area. These deficiencies caused a water build up which found a way through our wall. He also failed to clean up the old gutter clips, scraps, and installation. I contacted him about these issues and he basically ignored me.Business response
10/21/2022
BBB spoke to Luke at business and the following was relayed: We put gutters up for the customer, who had recently purchased the house and were new owners. The customer claimed the location of the downspouts caused leaking in the foundation. I offered to return and look at, the customer said he had already taken care of. There was no issue with our work. The customer issue was due to pre-existing conditions and not our work.
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Contact Information
7649 Number 4 West Rd
Fabius, NY 13063-9717
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.