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          Off Leash K9 Rochester/Syracuse has 1 locations, listed below.

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            Business ProfileOff Leash K9 Rochester/Syracuse

            Dog Training

            Contact Information

            370 Macedon Center Rd, Ste 2

            Fairport, NY 14450

            (585) 445-3260

            Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

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            Business Details

            Location of This Business
            370 Macedon Center Rd, Ste 2, Fairport, NY 14450
            BBB File Opened:
            5/23/2024
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            Customer Complaints

            2 Customer Complaints

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            Most Recent Customer Complaint

            06/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Dog went to the trainer able to sit and was completely house and crate trained. Training is guaranteed by training company. We were sent videos of “success”. During transition training hour, time was cut in half and dog was uncooperative. Upon arrival at home, we did try to use collar as we were asked. Dog became increasingly unwilling to do commands. Trainer told us to turn up the collar two at a time and keep asking. Dog would pee throughout whole house beginning day two on, whenever a command was asked. Collar never got above 15. Dog has continually declined in ability to do anything and is now running off, pees and poops throughout house when she comes inside, and has not done a single “guaranteed” command since coming home. Trainers were called and we were told they’d call back. No call back was ever made. This was supposed to be a service dog, but is now not able to be used after visiting this trainer.
            Read 1 More Complaints

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            Local BBB

            BBB of Upstate New York

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