ComplaintsforBrockman Tree & Lawn Care, LLC

• Initial Complaint

  09/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, In April, I entered into a renewal lawncare contract with B******* Tree and Lawn Care Company. This was my second year- and I hesitated about renewing because of the poor performance and property damage I sustained the prior year. I was guaranteed by Chrissy B******* at the company, that those problems were unusual and would not continue into this year, If I renew. Based on this conversation and promise, I renewed and paid $2,431.79, up front for the entire season lawn care. At this point, I am at a loss on how to address all the issues, below is a partial list: (1) Refusing to mow my entire lawn - I recently sent them the drawing they provided me in 2021 for areas of my lawn under the mowing contract- no response. (2) Not blowing away the clippings from my walkways (which I guess is better than blowing them in my pool ) (3) Not trimming the edges (4) Mowing in the rain or when my lawn is wet - most of my grass is worn away and I have ruts and divets in every corner (5) For the Weed applications- they are only applying the application in a strip up and a strip back on my lawn (I have cameras on my property) (6) Still sustaining property damage, this summer one of their employees actually ripped the gate off my security fence and threw it to the ground in some kind of fit. The company (after three emails and 2 phone calls) finally owned up to it once I mentioned I called the Sherriff... There is much more.... These are just a few of the issues.. Please, I would like your help dealing with this business.. They have been paid and do not care .. I have all the emails and records of phone calls made to this business to have them correct/ resolve these issues, along with video ... I am a single female homeowner, and strongly believe this company is not honoring my contract, attempting to take advantage of me for this reason... Please, I hope you can help me deal with this and get some resolution?

  

  Business response

  10/26/2022

  BBB spoke to Wayne at business and the following was relayed: We are currently servicing the customer, mowing and fertilizing the customer's lawn. The gate was repaired. We are willing to work with the customer. We will reach out to the customer to identify any specific lawn issues that are stated as needing repair and work with customer to address them.

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