ComplaintsforHyundai of 110

• Initial Complaint

  02/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Took a picture of the sales agreement because we weren't allowed to take the copy showing sale price and disclosed fees, dealer agreed to reduce fees by $****, then at contract total sum of $31784 with tax appeared on line one, nothing itemized, finance manager upon requesting explanation of why math was off by over **** on agreed totals, stated that sum included $1125 ACQUISITION FEE for used car, claims salesman and himself informed us of fee that appears nowhere on ANY document, text messages of both sales agent and finance mgr support this, finance mgr going as far as to offer another add-on service plan in lieu of credit/refund.

  Business response

  02/08/2024

  I am pleased to advise that this matter has been resolved directly with the consumer. My client has agreed to send Hyundai Motor Finance a check in the sum of $1,128.00 to pay down the consumer's loan. A copy of the check is attached for reference. Thank you. 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a brand new car April 2022. Since then the car broke down 4 times with the same problem putting me in a very dangerous situation. Apparently it was the fuel injector. It happened for the 4th time yesterday and I was on a busy road, the car just stops!!!! Another 2 times was on a parkway! They wont give me a replacement car, all I want is a comparable car that is safe!! It puts me in danger!! Please help me to get them to replace this lemon of a car!!!! I will have to go to the attorney General if you cant help me but enough is enough!! I also have Hyundai corporate involved and they wont help either. I contacted channel 12 news this morning also. Thank you!! *********************

  Business response

  12/18/2023

  While the Dealership sympathizes with the consumer, the problem involved with the fuel injector is covered under warranty from the Manufacturer. Our efforts to assist the consumer under warranty and at no charge is being undertaken as a franchised dealer for Hyundai Motor America. To the extent that the consumer believes she has a cause of action in this matter, it should be against the Manufacturer,not the dealership. 

• Initial Complaint

  05/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THE ***** THAT BEEN AGREED UPON WAS WITH ******* WAS NOT HONORED ($32,000)***** FINANCED $ ****** WHICH WAS WAY ABOVE PROMISED *****.

  Business response

  05/12/2023

  Hyundai of 110 (the "Dealership") has received ******** ***** (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Dealership has attached the Consumers Purchase Agreement and Vehicle Invoice.Both documents have been signed and initialed in multiple places by the Consumer. The ***** price -or- Price OF CAR listed on both documents is $32,000.00. The AMOUNT DUE or the FINANCING AMOUNT, which includes the ***** price of the vehicle, all Fees, cost of Warranty/Service Plans/Products purchased, and Sales Tax; is listed as $47,634.81.
  
  The Consumer paid the agreed upon sales price of the vehicle and has made no valid claim or complaint against the Dealership.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Hyundai of 110

  Customer response

  05/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The Finance manager  did not explain clearly the added charges that brought up the price from $32,000 to $47,000.

  The Finance manager  used diversion tactics of un related stories to the deal, stating you will receive the final numbers in the mail.

  The finance manger  took advantage attention span due to my age.

  Numbers speak for itself, The agreed upon price with the sales manager $32,000 with 0% financed over 4 years  was inflated by the finance manger to $47,000.

  
  

  
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  Business response

  05/23/2023

  Hyundai of 110 (the "Dealership") has received ******** ***** (the "Consumer") rejection of the Dealerships response.
  
  The Consumer has demanded an explanation of the charges for the vehicle purchase AFTER the Dealership attached copies of the Vehicle Purchase Agreement and Invoice in response to the Consumers original complaint. Both documents attached previously contained all costs of the transaction in an EASY-TO-READ ITEMIZED FORMAT. The Dealership cannot ascertain why the Consumer would request information already supplied.
  
  The Consumer continues to claim the vehicle price of $32,000.00 was not honored AFTER the receipt of two documents indicating an itemized Vehicle Price/Price of Car of $32,000.00. Again, the Dealership cannot ascertain why the Consumer would continue to make this claim.
  
  It should be noted, if the Consumer believes any of the Service/Warranty Products/Plans purchased alongside the Vehicle Purchase are no longer necessary or unwanted,the Consumer should request a cancellation of those products. A refund from the Service/Warranty Products/Plans will be pro rata. In accordance with Financing Laws, all amounts from a refund of a Service/Warranty Product/Plan purchased by Financing must first be used against the remaining balance of the Financing if it has not been paid-in-full and satisfied.
  
  The Dealership has done nothing wrong. The Consumer had already received all requested information. The Consumer had issued a rejection to the Dealership without review of the information provided.
  
  Please note this will be the Dealerships last response to the Consumers complaint via this venue. The Consumer has also filed a complaint with a government agency in which the Dealership will respond supplying the same exact documents supplied herein.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Hyundai of 110

  Customer response

  05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  again, the financial employee has committed a grave injustice by switching  the agreed upon price of $32,000 to $42,000 then added  all additional cost to make the final financed amount to more than $47,000.
  

  He refused to correct this matter when i went back to question him. The dealership general ****** did not return my numerous calls.

  I Will continue to proceed to fight for resolving this problem  with all federal, state, and local agencies that protect elderly consumer right against financial abuse.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  12/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 2, we brought our less than two year old leased car in for service that was scheduled because the Hyundai dealer reached out to us saying the car was due for maintenance. After rearranging our familys schedule to go there, it turned out the car wasnt actually due for any real maintenance and instead the service advisor, ******, coerced us into agreeing to nearly $400 worth of service that our leased car didnt truly need. He fraudulently and deceptively used the words due and required for maintenance that is actually optional and recommended. When we realized this, they had already done the $175 service we wanted to cancel. We tried to speak to the service manager, ****, he said there was nothing he could do and only offered $25 off. He acknowledged that ******* wording was inappropriate but offered no recourse. We did not initiate this appointment - Hyundai did and we trusted that they were being accurate when they called out of the blue and said the car needed maintenance. They should not be telling people to make unnecessary appointments and certainly shouldnt be coercing people into expensive services that arent actually needed. I respectfully request a refund for all of the money we wasted.

  Business response

  12/02/2022

  Hyundai of 110 (the "Dealership") has received ***** ********** (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Consumers complaint is in relation to service provided by the Dealership, which were requested and approved by the Consumers Husband. Attached please find the Dealerships Repair Order No. ***** along with service request signed by the Consumers husband.
  
  As indicated by the attached documents, all repairs were approved by the Consumer.
  
  Respectfully,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Hyundai of 110

  Customer response

  12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   

  The primary issue is not addressed - the initiation of unnecessary/off-cycle maintenance by calling out of the blue and the deceptive wording used by the service department to coerce us into agreeing to services not actually required at the time or at all with no recourse or proper explanation. The entire process was misleading and a breach of trust and loyalty that we will happily take up with Hyundai corporate.

   

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• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car stopped in the middle of the road and would not turn on on 3/3/2022. I had the car towed to Hyundai and they has my car until 5/2022. They said my engine went and needed to replace it. I was without a care for over two months, and they did not have a loaner car for me. The parts were backed u and I had to wait =. I am still waiting for them to reimburse me for all my uber rides. They stated that I needed a new engine that was covered under warranty. Since I got the car back in May, 3 days after the check engine light went on again and my car failed *** inspections. They are now telling me it will cost $1,200.00 to fix it. My personal mechanic said when they replaces the engine they did not plug something in, with the engine. I also took it back to Hyundai and they will not fix it without me paying for it. They said it is not covered under warranty. I have been fighting with them since May and it is now July. My car is still not inspected and they will not make good on their error. They said the issue now is the transmission sensor temperature and harness. But none of that was the issue when I first had the error and they told me my engine failed and that was the only issue and they needed to replace it. I have a warranty and I feel that they gave the car back to me and did not fix it accurately and I need them to fix it. They are giving me major issues and telling me my warranty is based on the original owner but told me that as well with the engine and it was covered.

  Business response

  07/12/2022

  Hyundai of 110 (the "Dealership") has received ******* ******** (the "Consumer") complaint filed with the Better Business Bureau.
  
  Consumer's assumption that the current repairs required are covered under warranty is incorrect. The consumer's vehicle requires the removal and replacement of a Temperature Sensor which is not covered under warranty. The Temperature Sensor is not related to the Engine Replacement for the Consumer's vehicle (which was replaced under warranty at no cost to the consumer).
  The Dealership has made no promise to reimburse the Consumer for transportation fee incurred, we do not know why the Consumer makes this accusation.

  
  All repairs approved by Hyundai Motors under warranty have been performed. The repair to for a failure of a certain system of a vehicle will not prevent the failure of a different system due to normal wear-and-tear The Dealership has done nothing wrong.
  

  Respectfully,
  **********************
  ***** ******************* ********* ** *********************** ** ******* ** ***

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I gave Hyundai 110 $500 in July of 2021 to let me know when the Hyundai Ioniq 5 arrived in *******.They never contacted me. So I finally asked recently to refund my $500. I called several times and finally they said accounting will call to resolve. Never heard from them.What is doubly annoying is after 9 months even if they return my $500 it will be less because of inflation.

  Business response

  03/30/2022

  Hyundai of 110 (the "Dealership") has received and reviewed *********************************** (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Dealership has already processed the refund to the Consumer. Attached please find a .pdf copy of the refund receipt. The Dealership apologizes for this delay which was due to a restructuring of the administrative staff.
  
  Respectfully,
  **********************
  ***** ******************* ********* ** *********************** ** ******* ** ***

  Customer response

  04/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  My complaint has been resolved. 
  Thank you,
  
  ***********************
  

  
  

  
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩