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Find a Location

Commercial Maintenance Chemical has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCommercial Maintenance Chemical

    Cleaning Compounds
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate a pattern of complaints concerning the sales and billing practices of Commercial Maintenance Chemical (CMC). Complainants are telling BBB about receiving products from CMC that were not ordered and being billed for these products.  Some complaints allege that CMC called their company and offered the use of a $50 credit, and then CMC sent them more items than was requested and charged them for it. Other complainants report being called and asked if they would like to try a sample of a product, and then CMC sent more than the sample size and charged them for it. A few complaints claim their company was called and CMC allegedly obtained the name of an employee and sent them a shipment, using the employee's name as the person who ordered it, along with a bill.

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    FTC Charges Office Supply Scheme with Bilking Millions of Dollars from Small Businesses for ‘Free’ Samples of Cleaning Products
    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

    On November 8, 2017, the Federal Trade Commission (FTC) announced that a federal court temporarily halted a New York-based office supply scheme that charged small businesses and non-profit organizations millions of dollars for “free” samples of cleaning and other products. The agency seeks to end the defendants’ illegal practices and recover restitution for victims.

    According to the FTC, the defendants called small businesses throughout the United States and Canada, offered a free sample, and then billed them for it, even when they refused the sample. The defendants’ invoices typically named an employee in the targeted business or organization, which led many recipients to pay, believing that the employee had ordered the product.

    After the initial shipment, the defendants often sent increasingly larger quantities of the product, with invoices for increasingly higher amounts. Consumers who complained were told the extra shipments were part of the initial order. Some people paid just to stop the defendants’ repeated contacts, but more shipments then followed. The defendants often denied refund requests, claiming that as chemicals, their cleaning product cannot be returned.

    The defendants are A1 Janitorial Supply Corp., also doing business as A One Janitorial; Century Manufacturing Corp., also d/b/a A-1 Janitorial Supply; Commercial Maintenance Chemical Corp., also d/b/a CMC; Global Direct Resources Inc., also d/b/a A-1 Janitorial; Century Manufacturing, Commercial Maintenance Chemical, and Target Supplies; Eric Sternberg; and Matthew Sternberg. They are charged with violating the FTC Act, the FTC’s Telemarketing Sales Rule, and the Unordered Merchandise Statute.

    The U.S. District Court for the Northern District of Illinois, Eastern Division, entered a temporary restraining order against the defendants on November 1, 2017.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    This business has 0 complaints

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    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Commercial Maintenance Chemical has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Farmingdale, NY 11735-3310
      BBB File Opened:
      6/27/2006
      Years in Business:
      24
      Business Started:
      2/12/2000
      Alternate Business Name
      • CMC Chemical
      Additional Contact Information

      Fax Numbers

      • (516) 804-8659
        Other Fax

      Customer Complaints

      0 Customer Complaints

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      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

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