ComplaintsforEstelle's Dressy Dresses
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Initial Conact: Due to the on-going pandemic of COVID-19 across the country, my daughter's senior prom (4/3/2020) was canceled, along with all other "normal" senior activities in Georgia. It was the hope to have activities rescheduled to a later date (if possible). In mid March 2020, I contacted your store via telephone to inquire about a refund. The customer service representative shared with me, that due to the pandemic and dress designer, ********* would be willing to offer a store credit ONLY for the following: Order # ****** - ****** * *********: ************************* Size 14: Green **** $462.00 with $10.00 (shipping) totaling $472.00. I am in complete understanding that there will be a 15% restocking fee and non-refunded shipping charge of $10, bring the amount to $392.70. As I shared that day, my daughter and I took a trip in February 2020 to *** prior to COVID-19, in which we visited your store to make a prom dress purchase. After trying on several beautiful gowns, the gown selected was not in her desired color or size, so we made the purchase on line. This has been a very disappointing experience for my daughter and her senior classmates, with so many cancellations and to receive compensation for the return of this gown would be greatly appreciate.Store Initial Response: On Thursday, June 4, 2020, 09:45:42 AM EDT, Returns <********************************> wrote*** *********** ** ********** *** ** **** ** ***** **** ****** ** *********** *** **** ** **** ***** *** ** ****** **** **** *** * ***** ****** **** ********* *** *********** *** ********** ** ****** *** ******** ********** ****** *** ** **** *** *** *** ****** *** ************ *** *** **** ** ** *** ***** *** **** *********** ******* ******** ****** ******* ************************************************************************ ** ************** ******************************** ******* ******* **** * ***** ********* ********* *** ***** ***** ****** ******** *** ***** ** * ************** **** *** * *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.