Business ProfileforBedgear GM Warranty Services

I purchased a matress from Rooms to Go on 06/18/2021 and purchased a matress protection warranty. On June 3 2024, I called on the phone to file a claim. I explained that the matress had urine and blood stains from a few days ago. I was asked "how many stains". I told the rep that it was one large spot with what appear to be "about 15 little spots". The Rep then sent me an email to complete with some additional information such as as purchase date, address etc. I returned the email with the information requested. Within a couple hours, I received an email stating that "Thank you for your response. We do not handle the extended warranty for Rooms To Go purchases made before December of 2020. Please reach out to Rooms To Go regarding your warranty claim.". I responded by letting them know that the purchase was AFTER 2020. I clearly provided them with the 06/18/21 date on the initial email.A couple days later, I received an email stating that the claim was denied due to: The warranty offers coverage only for stains or damages reported to ************ or ************************** within 5 days of the incident causing the stain or damage to occur. The warranty excludes coverage for: "...repeated or multiple stains or multiple locations of stains." The warranty excludes coverage for: "...any Long term stains..."They didn't even bother to ask me to send pictures or send someone to examine the damage. It seems like this company's intent was to deny the claim from the start, beginning with their initial email that the purchase date was prior to 2020. The then proceeded to find some other excuse to deny the claim with no further explanation or additional details from me. This company's practice appears to be deceptive. Their product failed and they're looking for excused to not honor the claim. The claim number is *********