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ComplaintsforEnzo
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a letter back in the beginning of June regarding a data breach of my personal information by Enzo Clinical Labs between the days of April 4, 2023 - April 6, 2023. I have made at least 10 phone calls written emails all to no avail. No one returns a call even after taking further information from me over the phone and requesting to speak to a supervisor! I have a right to information of what was breached by them. No one has had the decency or the courtesy to give me a call back, all they do is take further information from you and you get nowhere and this is after being on hold with them anywhere from 10 to 20 minutes. This needs to be stopped immediately as personal information is being sent and is being breached without my knowledge. I do not need to become a victim of fraud!! Enzo Clinical Labs needs to be held accountable for this!!Customer response
09/17/2023
Better Business Bureau:
At this time, I have not been contacted by Enzo Clinical Labs, Inc. regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a letter from **** stating that my health information and personal information were compromised in a data breach. The letter provided a telephone number to contact in order to find out more about the breach. However, despite my repeated attempts, I have been unable to obtain any additional information from ********. I have called them several times over the past month, hoping to learn more about the breach and determine what information was accessed by hackers. On each occasion, an employee at **** assured me that I would receive a call back from someone with access to this information within 5 days. Unfortunately, I have never been contacted by *****Over the past decade, I have taken numerous precautions to safeguard my privacy and avoid falling victim to such breaches. It is deeply concerning that ******** not only failed to adequately protect my information, but also appears to be dismissive of this breach by not returning my calls. Without knowing the specifics of what information was compromised, I am unable to take the necessary precautions to protect myself against identity theft and other malicious activities. **** has demonstrated a complete lack of intention to provide me with this crucial information, indicating a careless approach to handling the breach.Customer response
08/12/2023
Better Business Bureau:
At this time, I have not been contacted by Enzo Clinical Labs, Inc. regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
06/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a letter from Enzo lab that was a ransonware incident on April 4-6,2023. However, I just received a letter today 6/12. Apparently the company did a filing with the SEC due to increased cost? Is this a joke? Apparently my name ,ss# and clinical test results were accessed. Why am I getting the information today? Two months later? 2.5 million people were effected. I want an explanation from the co WHY was I no notified 2 month ago? I called the contact number on the letter. It is down due to TECHNICAL DIFFICULTIES! Calling regular customer service. Getting disconnected after 20 minute hold, recording is asking to leave a message. Disgraceful!Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have taken blood work and a urinalysis for my doctor. 3/28/23. Enzo labs has failed to produce results or notify me that their systems are down. In the mean time I became sicker because my doctor did not get the results. They advised my doctor that their systems were down but failed to notify the clients/patients that information also. The is negligence! Some people could have died! I dont know if they are transferring their systems over from lab corp who just bought them out and they are having difficulty. But by law they have a timely manner in which to notify the patient/client. Its been 4 weeks!!! Where is my notification! This should be a class action lawsuit!Customer response
05/12/2023
Better Business Bureau:
At this time, I have not been contacted by Enzo Clinical Labs, Inc. regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
04/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Received a wrong **** for something I am NOT responsible for ( Invoice number : ********), please solve and remove this wrong **** immediately.1. it was an annual well-women exam that is 100% covered by my insurance.2. All exams conducted by ******************* are preventive routine exams 100% covered by my insurance - I have clarified with the Doctor. I have called the ************** they confirms they did not conduct non- routine lab tests per my requests. 3. The **** was for the service that was one year ago - this is absolutely wrong and unacceptable.4. I have tried to call customer service but no one ever picked up or called me back.5. I will have my lawyer to peruse Legal action if you keep mailing me this wrong ****.Business response
04/25/2022
The patient is advised to please review their explanation of benefits from their insurance carrier. **** has billed patient responsibility as indicated by their insurance carrier.
Initial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Incorrect and abusive repeat billing for "Covid" test on 1/2/22 that was advertised as "Free." Result came in 10 days, too late to use (I had been tested elsewhere in the meantime). I objected to $100 **** and was assured that it was error and could be ignored, but I have now been billed repeatedly for this. I also have insurance (who should not pay anyway because of late result). I believe company is fraudulently billing others as well for the free covid tests.Business response
03/28/2022
**** does not advertise free covid testing or a guaranteed a turn around time for results.
If a patient has insurance, **** bills the insurance for covid testing. if the patient does not have insurance, **** bills the government's **** - uninsured program.
The government's **** uninsured program will cover the cost of covid testing ONLY if the patient does NOT have insurance. **** rejects patients submitted if they find insurance coverage for the patient. **** will provide us with the insurance they find and advise that we submit the **** to that insurance for reimbursement. ************************ has indicated to us during a customer service call on 1/27/2022 and on this compliant that she has ****************** therefore she is not eligible for the **** -uninsured program to cover her testing.
Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to be tested for CoVid on Monday January 10th. It is now the 18th and I cant get my results. There is a glitch with my file and they were supposed to fix it on Friday the 14th. They did not and I called on the 17th and was told it would be fixed in a couple of hours. Still have zero information on the results of the testCustomer response
03/02/2022
Better Business Bureau:
At this time, I have not been contacted by Enzo Clinical Labs, Inc. regarding complaint ID ********.
Sincerely,
***********************************
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.