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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my truck to ******* for a transmission rebuild, which he did in may of 2021 . However, due to subsequent slipping, I had to take the truck back four times, and still, the transmission is slipping. The last time I took it to him, he held it for 2 weeks and got the truck back the same way I gave it to him. He stated that he took the transmission down and opened it up again, but ironically, the drops of paint I put on the bolts of the transmission pan were undisturbed. I'm not happy with the work done and will never let him work on any of my trucks again. He claims that the valve body has to learn the driver. I've driven **** miles since the initial rebuild, and it hasnt learned yet. At this point I do not thrust his work and my truck in his hands.Business response
01/03/2023
I WILL REFUND ALL HIS MONEY AT THIS POINT EVERY ONE HAS DRIVEN THIS TRUCK AND HE IS THE ONLY ONE THAT FELLS IT AS FAR AS PAINT ON BOLTS JUST ANOTHER ISSUE HE PROJECTS PLEASE IN FORM HIM TO CONTACT SHOP OR BETTER YET HAVE UNCLE CALL US WE DO NOT WANT TO WORK ON ANY OF HIS CARS ANY MORE INCLUDING HILL TOPCustomer response
01/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I want him to mail me the check to ** **** *** ******** ** ***** to avoid any future conflict. Last I was there as much as he says that all his workers drove the truck and felt nothing. But at the time when I went there he refused to take a ride to feel the slip in the
Transmission even though I was with an opponent.I’ll take the truck to whoever he wants me to to get it certified that second gear is slipping. Any trans shop he wants me to take it besides his.
Customer response
01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Ok then write the check mail it to ** **** *** ******** ** ***** and be done with it once I receive the check and cash it I will close the case
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** ****
Business response
01/24/2023
**** **** is comming to shop to pick up check for 3800.00 dollars and check number is ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.