ComplaintsforReward Center

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a physician who agreed to a one-time payment for my professional consultation for a business. I was paid appropriately with my funds deposited into an account for which I was given a card that I could use to debit from the account. While I knew the physical card had an expiration date, there was no indication as to an expiration on the funds which I was paid in exchange for a service. In fact, pursuant to California Code, Civil Code - CIV ******., it is illegal for such funds, given in exchange for a service, to expire. Notably, this was not part of an awards, loyalty, or promotional program but rather funds given in exchange for a thing of value (a professional service). On 5/9/2024, there was an authorized deduction from my account in the amount of $256.15 for "Unload funds for expired cards." While I have requested a new card and access to these funds, Reward Center refuses to allow me access to my payment. This is illegal stealing. I neither authorized unloading of the funds from this account, my payment, nor was given any forewarning about this. It is illegal for the value of these funds to be taken away from me in the State of **********. I am requesting that Reward Center either reissue me a new, non-expired card to allow me access to the funds or allow me virtual access to the online account attached to the **** debit card. So far the company has refused to do so.

  Customer response

  06/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Reward Center regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I worked at KPMG and while there, I received an award that I could use to pick a gift from the Reward Center (email ******************************************* I choose a $50 gift card. The reward code expired 365 days from the initial email (1/11/23), so my gift card expired on 1/11/24, and I did not remember about the gift card until today and wanted to use it. I contacted the support and they said there was nothing they can do.I thought it was illegal for gift cards to expire before five years.

  Customer response

  05/30/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Reward Center regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a reward card and I have a pending charge of *****. It has been pending since Feb 12. Ive called them several times when they told me to and the they escalated it up and it has been escalated up for over week and a half. All I get is that when they get to it they will update me. Its a simple process to release that hold. The merchant actually processed it on the 14th and I still have the same charge as a pending as well

• Initial Complaint

  01/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I earned a $75 virtualrewardcenter online debit card for participating in a virtual question and answer for a college. I gave permission for a $9.75 and a $19.99 purchase to be made by someone else. I purchased a $11.59 purchase myself after filing a complaint with the company. The complaint is I was charged $32.10 charge from ******* but I did not make the purchase or give permission to anyone else to utilize the funds. I already know it was not on *******s end because I originally filed a BBB complaint against them. I have been waiting since October for my money back and keep getting told they have no information when I call, that another department will contact me when it's resolved.

  Customer response

  01/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Reward Center regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used a virtual reward card from this business and a refund issued by ****** never arrived. there was another refund took much longer time to arrive. and after card expiration date, this business just simply kept my refund money. ****** said the refund went through.

  Business response

  11/03/2023

  Dear BBB:

  Thank you for allowing us the time to research this inquiry. Upon investigation, the complainant received the indicated refunds from ****** on 9/25/23 and 10/11/23. The card expired on 10/31/2023 with zero balance remaining, meaning that all of the funds, including the refunds from ******, were spent by the complainant before card expiration. 

  Please see the attached reward DNA, which shows all of the transactions and the zero balance at expiration. The refunds on 9/25/23 and 10/11/23 are noted in the reward DNA with an asterisk.

  We hope this clears up any remaining confusion regarding card balance at expiration.

  Thank you,

  *************************, Esq.

  Customer response

  11/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  In my original email records, I clearly stated that the earlier refund $11.99 became available on 10/16/2023, and the later one never arrived. The company said they both got live immediately which is not true. The online available balance never reflected it. The final one is $5.42 and the $11.99 never shown up.

  [Your Answer Here]

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **
  
  
  
   
  

  Customer response

  11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I was monitoring the balance changes every a few days after I sent inquiries regarding the  two refunds disappeared.  I observed that only one refund became available before expiration date. The card issuer insisted on both refunds became available which is not the fact. Please see emails regarding these inquiries. The transaction history provided by the card issuer doesn't reflect the online transaction history of my card on the cardrewardcenter website.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **
  
  
  
  
   
  

  Business response

  11/13/2023

  Dear BBB:

  The complainant has referenced that "the online transaction history of my card on the cardrewardcenter website" does not align with the reward DNA. The documents attached by the complainant are not the card use history, but a transcript of the dialog between the recipient and the support center. According to both ****** and to the reward DNA provided by the ************* the refunds were posted prior to expiration, and according to the reward DNA, all funds were spent prior to card expiration.

  If the transaction history on the complainant's side shows something different, we would ask that the complainant provide screenshots of that information so that we can further research the claim. The reward DNA and what the recipient sees on the reward center website should be the same as the information comes, in both cases, directly and electronically from the issuing bank.

  Thank you,

  *************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have done a market research on 5/11/23 and I supposed to be paid $800. All I was paid is $72.51. I spoke to representative ****** and she told me someone used my funds This should not have happened and I'm frustrated. I had email the fraud department and it's been over 120 days and no response. What is taking them so long to get the rest of my funds? I really appreciate if someone help me with this situation.

  Business response

  10/25/2023

  Dear BBB:

   

  We are sorry for the inconvenience *********************** experienced with respect to this claim. Thank you for your patience as I investigated this matter. The complainant should have been sent fraud forms at the time of her complaint so that we could investigate this matter. Those forms were never sent. If the complainant could please fill out the fraud forms that will be sent under separate cover, that would assist us in determining how to proceed. The complainant can email the forms back and copy me at **************************** so that I can make sure they are reviewed as quickly as possible.

   

  Thank you,

  ******

  Customer response

  10/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩