ComplaintsforEmpire Carpet & Windows
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Complaint Details
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Initial Complaint
03/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order # ************ I had this order back in 2021 June and installed July 2021. When I called the empire CSR today - **** (absolutely rude and obnoxious) he said it was measured out to be 440 sq ft when in realitiy it is only ********************************************************************* tthat I was being charged for over 100 sq ft extra. I have been overcharged on this order at **** per sq ft where as for the exact same carpet on another address of mine and the quote was ridiculous since he quoted me over **** sq ft when my whole apartment including the bathroom. Their deceptive practices were not disclosed and I am extremely angry and upset that they are not transparent on this. I need to get a refund back for the difference. Their invoice does not reflect the sq footage.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.