ComplaintsforHyra Wireless Flushing

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a truly disappointing experience at Hyra Wireless Flushing on 9/18/2023 when I sought a screen repair service for my iPhone 12 Pro. I paid a substantial $100 for what I hoped would be a quality repair, but the result was far from satisfactory.After the repair, my phone exhibited multiple issues. First and foremost, the screen had a noticeable black border, which made it look mismatched and unprofessional. Additionally, the touch sensitivity of the screen was severely compromised, making it difficult to use my phone effectively for everyday tasks. On top of that, the color calibration was significantly off, distorting the visual experience.Frustrated by these problems, I reached out to the business owner for a solution. Unfortunately, the response was underwhelming. Instead of addressing the multiple issues I encountered, the business owner offered a mere $20 refund, which is a fraction of the amount I paid for the repair.I find this response completely inadequate and disheartening. I entrusted my device to Hyra Wireless Flushing in the hope of receiving a quality repair, but instead, I ended up with a broken phone and an unsatisfactory resolution.I strongly encourage potential customers to exercise caution when considering services at Hyra Wireless Flushing. Based on my experience, it appears that they do not take full responsibility for their work or prioritize customer satisfaction.In summary, I paid $100 for an iPhone 12 Pro screen repair at Hyra Wireless Flushing, which resulted in a broken phone, insensitivity to touch, and color calibration issues. The offered solution of a $20 refund does not adequately address these problems, leaving me deeply dissatisfied with the overall experience.

  Business response

  09/19/2023

  We already notify the customer when she was on site, that if she's not happy with our service she can simply return the item for full refund. what she did just walk away by keeping our product and threatening us she will filling a dispute through her credit card. This customer are misleading the situations by leaving a negative review through ****** and ****. 

  Customer response

  09/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  See two videos attached. The screen is not responding to touch at all when phone is locked.

  I do not trust this business touching my phone again when they offered taking their screeen back. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩