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ComplaintsforOrient Retreat Spa
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a membership account with Orient Retreat Spa on 1/20/2019 for the amount of $1,200. My member number is ****. I only used two retreatments for the total amount of $340. Since April 2020, the spa got closed down due to COVID. They announced that they will reopen in July 2021 but that didn't happen. I sent a few messages to the spa. Once in November 2021, someone named ****** responded in January 2022 that they were waiting for their permit to get approved. She did not say I could get my money back. When I asked her how much balance I have on my account; she was not responsive to my email. In March 2022, I called *********** location because they are a chain. The spa owner there contacted ******. She responded on 4/7 just showing me my balance and asked if I wanted to use it at the ** location. She also said that now they are waiting for the contractor to finish. She didn't say I could get my money back. That is impossible for me to travel to ** and use up my balance there. I responded to her on 6/25 and letting her know that I don't want to use it in ** unless she pays for my hotel and airfare. Otherwise, this is a breach of contract and I need my refund by 6/30/22. She didn't respond and I did not receive a refund. I am seeking my refund of $860.Customer response
08/01/2022
Better Business Bureau:
At this time, I have not been contacted by Orient Retreat Spa regarding complaint ID ********.
Sincerely,
***** ***************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.