ComplaintsforAmerican Legend Rider
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Bought set of led lights email and call and all i get is they will email me nothing yet and im tracking it and its still in ******* ******** ***** awaiting pick up from **** been in same spot since the 24 of may i want my lights or refund the tracking number i have is ************************** i type in and get nothing it was 64 dollars and some changeCustomer response
06/29/2024
Better Business Bureau:
At this time, I have not been contacted by American Legend Rider regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
03/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Date of transaction 3/3/23 The amount $ ***** I have left numerous e mails and messages. The package has not been scanned by the post office which means its never left the warehouse. They charged my credit card the day it was ordered. Order #***** Tracking #*************************. I want what was ordered or a refund.Customer response
05/01/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding American Legend Rider has been resolved.
Sincerely,
***********************Initial Complaint
09/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered A bag from them - after three weeks (after charging my Amex) of not receiving I emailed Them to cancel. No response so I refused the package. They then tell me that the tracking number is not consistent with the item. After another two weeks they finally locate the bag. Still no refund. I had To email every day for two weeks until they agreed to refund my money, except they charged a 15% restocking fee for THEIR mistake. They are not answering my emails.Business response
09/21/2022
Hello there,
We hope you had a great day! We thought it would be best to let go of that concern and make things right with our valued customer. For the $38 restocking fee which was mentioned in one of your messages sent earlier this week; after some checking on behalf (and thanks again) payment has already been reversed from your bank account as promised- so all good here :) Please find attached proof pictures showing both transactions gone through successfully.
We have been working to address your concerns and we will continue doing so in the future.Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We ordered two different helmets from this company. They dont fit and all we wanted to do is return them for different sizes. Weve made several phone call, emails and texts. Out of 20 times, they have responded 4 times asking for order numbers. We give them the order numbers and then no follow up response. Weve spent over $300 for these helmets and cant use them.Initial Complaint
03/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I order a vest and goggles from this company. Both arrived but were horrible quality and not fit to the measurements suggested. They stated their refund policy was to email for refund directions. Over the past month I have emailed 4 time and called with no reply. Im looking for my refund. But nobody will help me.Customer response
04/26/2022
Better Business Bureau:
At this time, I have not been contacted by American Legend Rider regarding complaint ID ********. I am still waiting to get my funds back as well.
Sincerely,
***********************
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.