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ComplaintsforNew World Mall
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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Unable to exit the parking garage. Only one posted notice of hours which is outside on the sidewalk that is not visible to drivers entering garage. We came to a restaurant in the mall for dinner and parked in the garage. When we left the restaurant to get back to our stay, the sign on the attendants window said went to the bathroom. Waited and went to speak with security. They said the garage is closed and we must leave our vehicle here and return for it in the morning at our own cost. Poor communication of closing hours and no posting that you cannot exit the garage after hours. Locked into the garage and made to find alternative route to our destination. Absolutely unacceptable.Customer response
09/02/2022
Better Business Bureau:
At this time, I have not been contacted by New World Mall regarding complaint ID ********.
Sincerely,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.