ComplaintsforPastYearTax
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Past year tax is scam. They took $49.99 to prepare my taxes. They didnt prepare my taxes I manually filled them in and they didnt even efile which they lied about.Business response
10/03/2023
This customer already disputed this charge with their credit card company, we replied to the card company, and they agreed with us.
Her dispute reason was: " - Merchandise/Services Not Received", this isn't true, the email attached shows that she did receive her tax return.
We stated on our Home page and FAQ page that we provided online self-tax preparation, after she placed her order we provided her with a copy, please view the attached email. We also stated on our Home Page, Product page and Agreement that past year returns are not efiled. Tax returns for 2019 simply cannot be efiled, there is no online site that can efile them.
Initial Complaint
05/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I prepared my taxes with this company and haven't received a copy of my taxes. They state on their website that they were emailed, but to whom. I paid $117 to get them done and either provide me with my taxes or refund my money so I can go to another copy to have them done.Business response
05/15/2023
To whom it may concern,
We searched our backup email server, and it shows that a copy of her tax return was email to **************** on 5/10/2023. We also reached out to *************** today, we included the email showing she did receive a copy on 5/10/2023 and also included another copy of her tax return. She can contact ** directly if she still has any issues.
Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.