Business ProfileforCleaning Pass

I hired this business for three cleaning services which were provided. I later learned they made three unauthorized charges on my credit card for cleaning services that were never provided (October 28, 2023; November 17, 2023; February 8, 2024). ***************************** is the owner, and I have been dealing exclusively with his booking agent *****, who has refused to connect me to the owner. who I attempted to contact once I learned of the unauthorized charges. After acknowledging they made the charges (I have a copy of a text message), they have given me the run-around for weeks about refunding my money. They first said they could not reverse the charges, then they refused to send me a check, they then demanded my bank information, told me that the routing number was invalid, then said they couldn't wire the money until May 29th. I repeatedly called attempting to get my money back before May 29th and was repeatedly denied the opportunity to speak to the owner, and I was not provided with any logical reason why the money could not be refunded prior to the end of the month of May. I called again today and ***** refused to let me speak to ************** and told me that he said I should dispute the charges (it is too late to do that), despite the fact they sent me a text message that the money would be put into my account on MAy 29th. Today ***** refused to provide me with her last name and the physical address of the business. She hung up on me and my subsequent calls have been sent to a computer generated answer machine. It is unreal that I have had to wait so long to have $576 refunded to me from a company that made UNAUTHORIZED charges on my credit card, and now they have my banking information. I would greatly appreciate your help. Thank you -