![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSylvan Parking
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/07/23 my wife, *********************, parked our 2022 ***** XC-90. at teh Sylvan parking lot located on **********************. Since our car is brand new, we inspect it every morning. On the morning my wife parked the car at the garage on ********************** there was no damage. If you check the ticket prepared by the attendants, you will see there was no damage noted. She noticed damage upon arrival at home the evening of 4/07/23 and immediately reported it to the staff via telephone. She filled out a written claim the next day. I contacted *************************** several times and he finally responded, he never received the report. I sent him a copy of the report on 4/25/23 with photos of the dmaage and an estimate of $500 for repair. After contacting him several times again, he responded on 5/2/23, Sylvan parking denied our claim. He did not conduct any investigation such as pulling reports or checking cameras.Customer response
05/29/2023
Better Business Bureau:
At this time, I have not been contacted by Sylvan Parking regarding complaint ID ********.
Sincerely,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.