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ComplaintsforSubway
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Complaint Details
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Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There have been several occasions where I have been overcharged , items added to the bill by the owner. This time an employee made a mistake on my sandwich and the owner forced the employee to pay for the mistake sandwich. I don't believe this is legal ..Business response
05/15/2023
***** ****** **** ******************* ***** ******* *** *** **** **** ** *** ********************************** ************************************************** ******** ********* ******** ** ********In response to this complaint, I make the following statement:
We follow the Subway guidelines to charge for add on additional items per the menu. customers are asked to refer to the posted menu to see any additional item charges that are listed there on the menu.
We dont follow any illegal practices here, we follow local and state regulations for restaurants and the guidelines provided by Subway headquarters.
Regards,
***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.