ComplaintsforGotham Builders of New York, Ltd.
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Complaint Details
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Initial Complaint
12/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
While installing windows in my bedroom (11/5/21, installers damaged my;Wall,Dresser, Surface protector ,Molding.I have provided pictures, made 8 calls to business that keeps promising a response. They failed to make a timely good faith response. damage assessment Paint, $54 Paint $ 17 Filler, $00 Labor $00 Dresser $100 Protector $60 Molding $00 I'm willing to settle this complaint for $150.00Business response
12/21/2021
I have left messages for ************** prior to this letter regarding his concerns. In addition we have already sent out a professional to inspect the area in question. We noticed that the protector that was on the dresser did not have any damage or scratches. The protector was on the dresser the entire time while we installed the window. Therefore any scratches or issues with the dresser could not have been done by us. Even though we are certain that we didnt do any damage we are still willing to give *** ***** a refund of $50.
Please feel free to reach out to me with any questions or comments.Customer response
12/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Contact Information
108 West Merrick Road
Freeport, NY 11520-3711
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.