ComplaintsforAviatours
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 21 2023 group members of the church went to Aviatours travel agency asking for our money back. We all Paid for a trip to ****** for December 5 to 12, 2023 paid in full by all members who were going on the trip. It's a group from church who was going on this trip and it was canceled due to the war in ****** and we have been trying since November 2023 to get back our money from the travel agency they do not pick up the phone and do not want to give money back. We told them they are committing fraud and it's not our fault that the airline canceled and there is a war in ******. We all want our money back the total is $3, 366 everyone gave that amount for the trip. They want to deducted $575 due to a handling fee that we were never told about. She said the handling fee is because we are not going on the trip to ****** we told them what does that have to do with us having to pay for a handling fee because we are not going to the ****** trip. At this point everyone is scared to travel to ****** and have no further plans on traveling to ****** for now. The lady ******************* said how they need to get paid. We told them it's not our responsibility to pay for a handling fee if we did not canceled the trip. I am filing this claim with the BBB to investigate this travel agency because they are committing fraud. Please contact me at ************ with any further questions you may have. The group including myself are all willing to go to the news and report them publicly.Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 26, 2023 I sent a deposit in the amount of $300.00 to reserve a trip to ****** and ***** on Dec ****, 2023. On August 23rd., I made the last payment in the amount of $2599.00 as a final payment for the above mentioned trip. Due to the events in ******, I received an email from my airlines, Delta, letting me know that all flights to ******** were canceled. Aviatours sent an email to all the travelers that the events happening in ****** were common, we would be safe in our tour, and our scheduled trip was still active. The travel agency offered and alternative trip to ***** and ****** for the same dates. We were 4 travelers (women) and we didn't think traveling to the war area was safe for us in any *********** countries during this time of war strife.We sent emails to the owner, who still refuses to call us back or send and email to us. We just received emails from the customer service person, *************************, who advised us that we were going to loose $575.00 because we canceled the trip, and from that we had a credit of $250.00 for a future trip until Dec. ****, and because the way they were handling these issues, we are not planning to travel with them ever.Customer response
01/05/2024
Better Business Bureau:
At this time, I have not been contacted by Aviatours regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
02/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My church ******* **************************** booked a trip to ****** for a small group to include myself back in 2020. This trip was originally scheduled for November 2020, then cancelled due to COVID. It was re-scheduled for April 2021, then cancelled due to COVID. It was then re-scheduled for November 2021, then cancelled due to COVID. It was then re-scheduled for April 2022, and cancelled for a fourth time due to COVID.I mailed a check in the amount of $500.00 for a deposit to secure my reservation. On 7/2/2021 I mailed a final payment for $2,511.00. This comes to a GRAND total of $3,011.00.After the owner ***** spoke with my Pastor, I was informed that I was to receive a refund check from ********** in the amount of $2,814.00. I am STILL owed $197.00. ********** states that the $112.00 for health insurance and the $85.00 administration fee are non-refundable.Since this trip was cancelled FOUR times due to the pandemic, I am not to be held accountable to pay for the health insurance and administration fee for a trip I NEVER got to take! I spoke with my bank and they instructed me to file a case with the BBB as this is a SCAM!I have attached a copy of the communication between my Pastor and the owner/president of **********; *****.I trust you can help me to get the remainder of the refund I am owed. Thank you.Customer response
03/17/2022
Better Business Bureau:
At this time, I have not been contacted by Aviatours regarding complaint ID ********.I am still owed $197.00.
Sincerely,
*********************Initial Complaint
01/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I started a group to travel to ****** on December 2020 with Aviatours , two of the passengers paid a total of $824 to cover $600 towards the total trip cost and $224 for insurance for the trip. Due to COVID-19 agency cancelled the trip and did not reimburse payments, they moved dates to December 2021, once again ****** was closed for tourism and agency still refuses to reimburse money to travelers. Country is still closed and they are once more postponing the trip instead of reimbursing the customers. Both passengers are now accusing me that I kept their funds and the agency doesnt want to provide them with their money *********** them regarding this matter. They are also stating that they have to charge a fee to cover office or personnel expenses during this time, our original contract with them does not indicate any of these fees.
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Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.