ComplaintsforFresh Meadows MegaWash Laundromat & Dry Cleaners
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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Feb 5, 2022 air d 1:00pm. I inserted my laundry card into the machine to add value to my card. I inserted a twenty dollar ****. The machine did not apply that amount to my card. I immediately reported this to the attendant. The attendant made a phone call speaking in Spanish , so I have no idea what she was saying. After she ended the call, she informed me that the camera has to be checked. After a few minutes, she told that I will receive a credit on the the facility laundry card. Just write my name and phone number on a piece of paper and every time I come there just give my name and they will use the facility card so I could wash and dry my clothes until the balanced is used. Today I used $3 and still have a balance of $17. I asked the attendant to give me my own card with the remaining balance. She said , she could not do that nor give me anything in writing regarding this incident. I am totally disappointed in the service I received today. I just want my remaing credit in my own card. There is different attendant working there depending on the day of the week. I should not be subject to explaining my self every time I want to use up my credit. Why is it so hard to give me a card with the remaining credit.Thanking you in advance for your assistance
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.