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Find a Location

The UPS Store #3869 has 1 locations, listed below.

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    Business ProfileforThe UPS Store #3869

    Mailing Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    176-25 Union Turnpike, Fresh Meadows, NY 11366-1515
    BBB File Opened:
    12/19/2014
    Additional Contact Information

    Fax Numbers

    • (718) 820-0914
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    1) Very rude customer service, I simply asked for a receipt AFTER the transaction and they refused. When I insisted one should be provided, He gets all flustered and said, if you don't like the service here, don't come back. 2) I ended up losing a $200 return as I dropped off an Amazon return, there was a long line and as usual he says leave it there. I listened to him and that was the last time that box was seen. After I called Amazon and *** to complain, they started giving out receipts, but they are so cheap that instead of receipt paper, they print them out of *** provided labels !!!3) on a different occasion I observed them removing boxes for Amazon returns and throwing the product just in the bag back into the bin. I thought it's part of a green initiative, they are trying to save the world one box at a time, NO NO NO. They resell those boxes to unsuspecting customers who come in and need to ship something out !!! They even have the audacity to charge them for the **** to seal up the box !4) ALWAYS a super long line, especially on weekends, sometimes 15 people on line because they are so cheap and only have 1x employee working.5) They take on TOO many boxes and many times resort to storing them outside, even when it rains !!! A tarp will not protect the boxes 100% especially from the bottom.6) You go to ANY other *** Store or *** Drop Off location, once the employee scans your package/s it becomes THEIR responsibility. Here they ask you to take it yourself to either the *** pile or to the truck that is waiting outside.7) And finally the LAST straw that prompted this raving review, I dropped off some AIR packages on SAT. They instructed me to put them with the *** Ground packages, when I said, these are all AIR, they confirmed that they will get delivered on time. ***, they arrived late. According to ***, they have to be SEPARATE AIR & GROUND as they are shorted and shipped BEFORE ground packages since they have to catch the planes.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason W

    1 star

    03/30/2022

    On 3/24/22 I went to this store to have 2 pages notarized. The young man told me it would be $9.00. I had already had 2 pages notarized earlier in the week at a Pharmacy in the city and the price was $4.00 ($2.00 per page). When I told him this he said that $9.00 was the price. That is a 125% ****-up. I left that *** store and went to an ****************************** and they charged me, as expected, $4.00. I also called another *** location and they quoted me the $2.00 per page amount as well. It's not the end of the world but I just think it is wrong to take advantage of customers like that. If I hadn't known the expected charge they would have gotten away with overcharging a customer. Even if they wanted to charge extra for their time/service 125% percent is just unreasonable. I was very disappointed in *** ***** *******. I expected better from them.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

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