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Find a Location

Culligan of the Mohawk Valley has 1 locations, listed below.

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    Business ProfileforCulligan of the Mohawk Valley

    Construction Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    74 Union Sty, Fultonville, NY 12072
    BBB File Opened:
    4/19/2009
    Business Management
    • Mr. James Hennessey
    Contact Information

    Customer Contact

    • Mr. James Hennessey

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/03/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I had my ******* pump serviced back in august by Culligan. The tech that came was out day before delivering chemicals which I buy monthly from them and I always pay them for the chemicals. I advised the guy my pump stop working and I wanted to get it fixed. He came out next day. Unfortunately the plate he put caused the whole pump to break. He left me a voicemail stating this. He changed the whole head out which is fine. The problem is the company should have taking the cost of this issue instead they tried billing me. I originally agreed to pay them 216 for the service. I gave them my card over phone. The girl didn’t write the card number down correctly so this amount was never charged. The problem here is they want to charge me over 400 dollars for all this stuff when the cost for a new pump is only 300 dollars. I am not happy about this and I had a service manager advice me they cover the cost of the second invoice . They should cover both invoices and late fees.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Duane S

    1 star

    04/10/2024

    Culligan water of the Mohawk Valley is the worst place you ever want to rent a water softener from in the state. The service is the worst of worst. Ive rented from them for 5 years and when my contracts done so are they. Out of the five Years I've had them I've actually had decent water is not even two years. The manager there refuses to change the charcoal in the tank or try to fix any thing in less than months at a time. He always has some excuse not to fix it right. Give it Time, we were just out there, it should only be pumping a half inch of peroxide evey week, we have a tank on order, that took 8 months to get and still didn't work. We can't change the charcoal in the tank yet its too soon and we won't make any money or it cost to much. I can go on on and on. This water is burning our eyes and lungs but yet they don't care. We can't drink the water or wash our clothes in it or the turn nasty colors and smell. But every month I pay them . Don't rent anything from culligan they are the worst. You will have ok water for about 8 months and than the problems began they just won't fix it so you have good water again and will pay for a system that just doesn't work. And when the bills due you better be on time or they will hit u with late fees real quick. And the problems I've had when there genius supervisor decided to switch me back overe to chlorine is another nightmare of burning eyes , skin, and turning any jewelry black I'll save for my next post

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