Business ProfileforBolla Corp.

On the afternoon of Friday 9/8/23, i got my ****** FJ Cruiser washed at above location. During the wash the car jumped the track. Not thinking anything of it, as it happens i went home. Once I got home, I noticed on th rear of the car a dent with paint chipped off and damage to the rear window. I went right back to the car wash and spoke to the manager. There was a ****-minute gap from time i left to return. Upon talking to the manager, he said there was nothing he can do, and I had to contact corporate. I followed his instructions and wrote them an email and filed a complaint online as well. Now it's almost a month later and with multiple emails sent, visits to the car wash and attempting to reach out on social media I have heard nothing. Because of the damage i bought my car to a body shop and there is $5500 worth of damage to the vehicle. I had to go through my insurance which i find i shouldnt have to do. I have photos available including the reciept on my phone if you want a copy I can send when reached out to. There are video cameras available at the location which i have asked the manager multiple times to inquire to view my car going in the wash and out of the wash. Im not sure how long footage is available to them to view and with it coming up on a month it might be cutting it close. All i asked from corporate and the manager was to view the footage. If my car went in without damage and exited without damage, the case is settled. But if it exited with the damage i would like them to take responsibility. Please feel free to reach out to me for more information and for the pictures of the incident. Thank you