ComplaintsforBig Chop Hair
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for a product (corkscrew curl clipins) and received the wrong item (kinky clipins). I reached out to the company immediately via website and social media and never received a response. It seems to be impossible to get in contact with this company to fix issues with an order.Initial Complaint
05/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered 2 packs of clip-in extensions on April 19,2023. I received an email 2 days later stating that my package has shipped. It has now been 14 days and the tracking continues to say label created the package has not been picked up. I contacted the company via their website without response. I send an email and received an email from City ******* saying my package had shipped. Days later, the tracking still says it has not left the site and has not been picked up.Customer response
05/28/2023
Better Business Bureau:
At this time, I have not been contacted by Big Chop Hair regarding complaint ID ********. I finally received the product, but I would like a response from them.
Sincerely,
***************************Initial Complaint
04/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Places online order on Monday April 10, have sent several emails inquiring about the ship time and received no reply from business. Order ****Customer response
05/12/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Big Chop Hair has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
They issued a refund without an explanation after issue was reported to PayPal.
Sincerely,
*************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.