ComplaintsforSince1910.com Inc.
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Company listed a ring I purchased for $590. They are now saying after I ordered and paid in full that the ring is $5,590!Additionally, their website still lists the ring in question for $590 so it seems fraudulent instead of an accident in pricing.Business response
08/11/2023
This compalint was made against the incorrect business. This customer made a purchase from ******************** which has different ownership than ***************************************.Business response
08/15/2023
This was simply a typo where a digit was missing from the price. It seems highly unlikely the customer did not realize this as the ring was always priced at $5,590 for both yellow and rose gold metal options. However a typo was made on our part where the white gold price was listed as $590 (was missing a zero).We let the customer know this was a pricing error and gave them the option of a refund, which we processed. While we make every effort to keep our prices accurate, it is always possible a human error can happen, which is why we clearly state on our FAQ pagea that we reserve the right to modify or cancel a sale if a pricing error does occur:
*************************************************************************************We are a 100 year old family business and would not be here today if our goal was to pull bait and switch moves as this client is suggesting. She had to have seen the price of $5,590 for all of the other options and knew very well she was taking advantage of a pricing error.
Customer response
08/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I received a refund and I see the website has been corrected. This case can be closed.
Thanks,
******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.