ComplaintsforCoast Professional, Inc.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I DONT OWE THIS AS A CHARGE-OFF DURING COVID-19 AS WILL SEE IN PROOF PLEASE DECEASED ON COLLECTION OF MATTER I am writing in regard to the above-referenced debt to inform you that I am disputing this debt. Please verify the debt as required by the Fair Debt Collection Practices Act. I am disputing this debt because I do not owe it. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. Finally, please note that I do not wish to receive further telephone calls or letters concerning this debt that I do not owe to your client. The Fair Debt Collection Practices Act requires you to respect this request. See 15 U.S.C. §1692(c). Thank you for your attention to this matter. Sincerely THE ACCOUNT AS CHARGED OFF BY THE ORIGINAL COLLECTION OF DEBIT AND I HAVE NEVER RECEIVED A KETTER NOR CONTACT I HAVE PROOF OF CHARGE OFF SINCE 2022

  

  Business response

  08/14/2024

  
  Dear ***** *****,
  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB)
  concerning an account placed with our office by The U.S. Department of the Treasury Bureau of
  the Fiscal Service (Fiscal Service) on behalf of the Small Business Administration (SBA). Thank
  you for the opportunity to respond to your concerns.
  To begin, Coast’s compliance department has reviewed the account in question and found that
  Fiscal Service placed your account with Coast Professional Inc. (Coast) on March 25, 2023. Coast
  did not purchase and does not own the debt and has only acted as a third-party debt collection
  agency.
  Ms. *****, both your BBB correspondence and the separate email you sent to our office on August
  7, 2024, reflect your dispute of the debt as well as your order to cease and desist all future
  communications with you. Coast will take this opportunity to advise you that both your dispute
  and cease and desist were sent to Fiscal services and your account has been documented
  accordingly. Please be advised that Coast does not report to the credit bureaus for Fiscal Services.
  We hope our endeavors to resolve your concerns is apparent. Should you wish to rescind your
  cease and desist to discuss repayment of the account, Coast will require it in writing.
  Sincerely,
  Coast Professional, Inc.

  Customer response

  08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank for letting this business know that my debt was charge off and the info that it was charged and called a lost I got sick from COIVD and still suffer I am now under SSDI becasue of the issues from COVID-19.
  
  Regards,
  
  ***** *****
  
  
  
  
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has started garnishing my wages without providing any information. Despite my repeated requests for details and sending a debt validation letter, they continue to ignore me and only send the same uninformative document. I’ve called multiple times and been given the runaround; on one occasion, they even claimed they couldn’t find my account. When I finally spoke to someone about my information requests, they said they didn’t have the information. I want all activities to stop immediately. It is unacceptable that this company is garnishing my pay without any judgment, even though they claim to have one but refuse to provide it. This needs to be resolved.

  

  Business response

  07/22/2024

  We are writing in reply to the BBB’s correspondence concerning Mr. *************** inquiry regarding an account placed with our office by *** **** ********** ** *** ********* ****** of the ****** ******* ********. Please be advised that Mr. ************* reached out to our office directly, prior to his inquiry with the BBB, which included his direction to cease-and-desist further communications with him. Coast responded at that time. As Coast is required to adhere to the laws that govern our industry and have documented Mr. *************** account accordingly, we are providing the BBB with a copy of our response dated July 19, 2024 which addressed the issues he raised. Coast certainly remains willing to assist Mr. ************* resolve his concer 

  Customer response

  07/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** ****

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is ******* ******** Im making this complaint for my Mother *** ***** mom is 89 years old and she has me look over letters like this because there are so many scams sent to older people my parents were divorced several years ago mom receaved railroad retirement due to she was the first wife my dad pasted away in 2022 and the railroad retirement ended she was notified two months after his death she would have to pay back the railroad part they sent her a letter told her she could make payments so she sent them 100 dollars she never heard another word from them all she has is a canceled check they never told her what the balance was or that they had gotten her 100 dollars two years later she received a letter from the government they were going to take what she owed out of her social security we sat down and wrote them explaining we had not receaved any more notices from them tilll then last month they took over 300 dollars out of her social security 30 days following she gets a letter from this collection agency I dont know if this is fraud or elder abuse

  

  Business response

  07/02/2024

  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning correspondence mailed to Ms. *** ***** by Coast Professional, Inc. (Coast). Thank you for the opportunity to respond to your concerns. Please understand that we are prevented from communicating with unauthorized third parties without the express permission of Ms. *****. With that said, we will take this opportunity to assure you that Coast is a reputable agency with many years of experience in working with several federal and state agencies. We invite Ms. ***** to contact our office to provide her verbal permission to communicate with you on her behalf. Alternatively, you may have her submit permission in writing and we would be happy to assist you in discussing the matter further. We hope our endeavors to resolve your concerns is apparent. Should Ms. ***** like to contact our office directly, we invite her to call a Coast representative at * ***** ********* 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was sent a collection notice saying it was for the ***. I called the *** and I owe nothing. It's out and out fraud 

  

  Business response

  07/02/2024

  We are writing in reply to your recent correspondence concerning an outstanding debt to the BetterBusiness Bureau (BBB). Thank you for the opportunity to respond to your concerns.Please be advised that our office has reviewed our inventory of accounts and was unable to identifyan active Internal Revenue Service (IRS) account in your name, based on the information youprovided in your BBB correspondence. In the event you have received some recentcommunication from our office regarding an IRS account, please provide the account number sowe can research the matter further and provide you with the information you have requested.During the course of our review, we also found your email dated June 24, 2024, which references account number *********. Please understand that number corresponds with an account previously placed with our office by the ********** ** *** ********* ****** ** *** ****** ******* ******* ******** on behalf of ********** ** ******** ******* ****** Coast records reflect ****** ******* placed the referenced account with our office on October 23, 2022, which wassubsequently paid on November 21, 2022. Coast certainly remains willing to assist you further. Should you wish to discuss this matter further, we invite you to contact our office at * ***** *********

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call from someone named Jessica claiming to be from here. She was asking for my address and when I asked her what address she had, she refused to provide it. She asked if I had received a letter from December 2023. I stated no. She refused to provide any additional information beyond this. I explained multiple times that I never received a letter from 6 months ago. Why is this is reference to? Why would this company not reach out via mail again if there one and only attempt was in December 2023? I do not answer calls from unknown numbers that do not leave voicemails.

  

  Business response

  07/05/2024

  We are writing in reply to your recent correspondence concerning an outstanding obligation to the ******** ******* ******* *****. Thank you for the opportunity to respond to your concerns. To provide a brief history, Coast Professional, Inc. (Coast) is under contract with the ******** ******* ******* to collect certain delinquent tax debts owed to the United States. Coast did not purchase and does not own the account and is only acting as a third-party debt collection agency. The above-mentioned account was placed with Coast for collections on December 18, 2023. In response to the telephone call you received and the Consumer Care Representative’s unwillingness to provide you with the address on file, please understand that Coast is required to maintain the security and privacy of your tax information. To do this we will ask you to provide your name and address of record before assisting you in resolving your account. We will also perform two factor verification by asking you for the f***t five digits of your TAN – Taxpayer Authentication Number provided in any letter to you from our office. The representative from Coast will then provide the subsequent five digits to complete the verification. In the event you do not have the TAN available, the same two factor verification may be completed utilizing your social security number. Lastly, your date of birth must also be verified. Having said that, the agent documented your request to cease telephone calls to you. With regard to your request for detailed information pertaining to the debt, please understand that Coast does not have the authority to access your personal tax records or direct communication history with the ***. You may request your tax transcripts directly from the *** to review the detailed account information. The transcripts may be obtained online by visiting *************************************. If you do not have access to the internet, you may request Form 4506-T by calling ****** ********. Please note, once Form 4506-T is obtained, you must follow the instructions and be sure to fax or mail the completed form to the address on the reverse side of Form 4506-T. After you receive the transcripts and have the opportunity to review your tax records, you may contact our office for further information or assistance. I hope our commitment to resolving your concerns is apparent. Should you have any further questions or concerns, or need assistance obtaining your tax records, I invite you to contact a Coast Customer Care Representative at ***** *********

• Initial Complaint

  06/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 14th, 2024 I received a letter from coast stating I owed a balance to the department of the treasury. This letter gave a deadline of June 9th to call and set up a payment plan, or make a payment. I received this letter five days AFTER the deadline given. I recently moved in April, and filled out a change of address form at that time. I called Coast, and was told that I cannot make a payment plan because my account was delinquent since I missed the deadline. They stated I need to pay in full, or my wages would be garnished. I explained to the agent on the phone that the letter must have gone to my previous address ( as it says on the front no longer lives here handwritten) and I didn’t get it until June 14th. The agent took down my new address and agreed it was sent to the wrong place, and then proceeded to tell me that I still cannot set up a payment plan because the letter was sent out May 10th. I understand that, but I did not get it until June 14th. That is not my fault. I filled out my change of address form. I cannot help if the mail was not delivered to my current address. The only option I was given was to pay in full immediately or my wages would be garnished. This seems entirely unfair when my mail was late. I have NO problem paying my debt, but I cannot pay in full and would like to set up a payment plan. I have Informed delivery from the USPS and I can prove I did Not get my mail until the 14th.

  

  Business response

  06/21/2024

  
  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office. 

  Customer response

  06/21/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Coast professional states they were not notified of a change of address for me which caused me to not get the mail sent in May until AFTER the deadline of June 9th. I filled out a change of address with the United States Postal Service when I moved in April. I’m not sure what else I could have done, or how that is my fault. I no longer am interested in a payment plan. I am fine with the wage garnishment, but this seems very unfair for something that wasn’t my fault. I understand mail was sent in November, and I understand I owe the debt. My complaint is no understanding by the company of how it is not my fault my mail did not arrive on time.  Regards, ***** ******

  

  Business response

  06/25/2024

    Dear ***** *******  We are writing in reply to your most recent correspondence to the Better Business Bureau (BBB) concerning the account placed with our office by The U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal Service) on behalf of Department of Veterans Affairs (VHA).   Ms. ******, please allow us to clarify that our office is obligated to a contractual agreement with Fiscal Services.  While Coast acknowledges your assertion that you updated your address with the U.S. Postal Service, our office was not notified of the change by either the postal service or you prior to the garnishment, and as a result was unable to prevent the Order of Wage Withholding from being sent  to your employer. Pursuant  to our contractual obligation, once Fiscal Services mails  an Order  for Wage Withholding, we  are unable  to  circumvent  the Administrative Wage Garnishment process or enter a consumer into voluntary payments in lieu of wage withholdings.  At the point that you contacted our office, Coast representatives provided you with the options available to us.    Coast  certainly  understands  your  frustrations  regarding  this  matter  and  takes  your  concerns seriously.    Should  you  wish  to  discuss  voluntary  payment  options  above  and  beyond  the withholding  amounts  or  an  untimely  hearing  request,  we  invite  you  to  contact  a  Coast representative at ###-###-####.     Sincerely, Coast Professional, Inc.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a letter on 5/1/2024 with a header of US Department of the Treasury, Bureau of the Fiscal Service.. stating that 15% of my June Social Security income was going to be withheld for a debt owed. And that I need to contact.. Coast Professional Inc. P. O. Box 246 Geneseo, NY. 14454 No contact phone number was supplied. Only an Account # I looked up the phone number and called.. and attempted to find out who I owed and what was the amount. I supplied the account number that was on the letter . She proceeded to talk about rebuilding my credit for several minutes and did not answer my question about who she creditor was or the amount and began asking personal questions. I told her to answer my questions before I supply any further information. She clearly stated.. that's not how this works. And refused to disclose who and any amount owed. I told her then this is fraud and hung up. They pretended to have access to my Social Security funds through the US Treasury Department. Social security confirmed that there is no pending reduction in my Social Security account.

  

  Business response

  06/04/2024

  
  Dear ** *****:
  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB)
  concerning an account placed with our office by The US Department of the Treasury, Bureau of
  the Fiscal Service (Fiscal Service) on behalf of Department of Veterans Affairs. Thank you for the
  opportunity to respond to your concerns.
  Coast’s Compliance Department has reviewed the account(s) in question and found that written
  notification of the placements were mailed to you in accordance with the laws that govern our
  industry. Having said that, please be advised that we received returned mail via the U.S. Postal
  Service as it appears we had a previous address on file. Upon receipt of your BBB correspondence,
  your disputes were documented, your new address has been updated in our system and verification
  of the debts has been requested from our client to be mailed to you upon receipt. Please understand
  that this process may take between 90-120 days. In the meantime, the accounts will remain in a
  cease status. Coast did not purchase and does not own the debts and has only acted as a third-party
  debt collection agency. To that end, please also understand that Coast is not privy to Fiscal
  Services’ Treasury Offset Program (TOP). Their office is responsible for the approval and
  implementation of involuntary withholdings. Coast’s primary function is to contact consumers to
  advise of an outstanding balance and arrange voluntary repayment agreements. Our office has
  informed Fiscal Service of your dispute and correspondence to the BBB.
  t: ###-###-#### f: ###-###-#### PO Box 246 Geneseo, NY 14454
  This communication is from a debt collector.
  With regard to your reported telephone call, allow us to clarify that we found no evidence of the
  telephone call you mention nor were we able to find a telephone record by the telephone number
  you provide in your correspondence. While our offices do require that you verify your personal
  information prior to disclosing any account information, we do not provide any credit counseling
  information. As such, we can only presume you contacted a separate entity.
  We hope our endeavors to resolve your concerns is apparent. Should you wish to follow up on the
  status of the accounts, we invite you to contact a Coast representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business was paid on 4/9/24 for a debt that was owed to Veterans Benefits Administration. This business said they sent a stop payment to my employer, ******. My pay continues to be garnished by my employer, ****** despite the full payment that I made. I have made several attempts with this company and ****** to rectify the situation which has been unsuccessful.

  

  Business response

  05/24/2024

  
  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning
  an account previously placed with our office by The US Department of the Treasury Bureau of the Fiscal
  Service (Fiscal Service) on behalf of Department of Veterans Affairs. Thank you for the opportunity to
  respond to your concerns.
  Coast’s compliance department has reviewed the account in question and found that Fiscal Service
  placed your account with our office on November 18, 2023. Coast did not purchase and does not own
  the debt and has only acted as a third-party debt collection agency. As a result of non-payment, Fiscal
  Service approved the account for Administrative Wage Garnishment proceedings and an Order for Wage
  Withholding was mailed to your employer on February 12, 2024. Coast records reflect you contacted
  our office on April 8, 2024, to obtain information on how to submit a voluntary payment through
  pay.gov. This information was provided to you and our system was updated with your voluntary payment
  on April 10, 2024.
  With regard to the continued wage withholdings, please understand that Coast initially faxed a Release
  of Wage Withholdings to your employer on April 11, 2024, and mailed a hard copy of the letter to their
  physical address at that time. Our records reflect you contacted our office stating that the withholdings
  continued despite your voluntary payment and as a result, the Release Order was faxed again on April
  25, 2024, and emailed to your employer on May 10, 2024. Please accept this correspondence as
  confirmation the account now reflects as cancelled in our system.
  We hope our endeavors to resolve your concerns is apparent. In the event you have any further questions
  or concerns regarding this matter, we invite you to contact a Coast representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The purchase / assignment agreement between Coast Professional, Inc and ** ******** ****** was to collect a debt that was owed to the original creditor. As a third party debt collector Coast Professional, Inc had the right to collect the debt on the behalf of ** ******** ******. Please provide the authorization for Coast Professional to maintain my personal information on file and continue to report my personal information to credit agencies. I have not provided or sold Coast Professional the rights to maintain my personal information. I do not authorize the possession of my personal information on file. Please provide authorization and update my credit report accordingly.

  

  Business response

  04/25/2024

  
  We are writing in response to your recent correspondence to the Better Business Bureau (BBB) concerning an account previously placed with our office by ** ******** ******.  Thank you for the opportunity to respond to your concerns.    
  
  To begin, ** ******** ****** placed an account in your name with Coast Professional, Inc. (Coast) for collections on October 24, 2019.  Our records reflect the account was later paid and subsequently closed with our office on September 1, 2020.  Accordingly, the credit reporting was updated as ‘Paid’ at that time; our office finds no evidence of account mishandling or inaccurate information provided and that all credit reporting was done in accordance with the laws that govern our industry.  However, as a courtesy to you we have removed the credit line from your credit report.     
  Should you have any further questions concerning this matter, you may contact an account representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.
  
  

• Initial Complaint

  02/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a notice for a $34.18 debt to ***** ** ******** *******; contacted **** ** ******** ******* and they confirm that there is no outstanding balance.

  

  Business response

  03/11/2024

  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning an account placed with our office by The ** ********** ** *** ******** ****** of the ****** ******* ******* ******** on behalf of ********** ** ******** *******, ******** ****** ************** ****** Thank you for the opportunity to respond to your concerns. To begin, Coast’s compliance department has reviewed the account in question and found that Fiscal Service placed your account with Coast Professional Inc. (Coast) on December 30, 2023. Coast did not purchase and does not own the debt and has only acted as a third-party debt collectionagency. Mr. ********, your correspondence stated you contacted *** regarding the debt and they stated that you had no outstanding balance. Please understand that *** passed the account onto ******  ******* for collections, and they may not have access to an account after it was forwarded for recoupment from ****** ********* Our agency is one of the five private collection agencies assigned ****** ******* debts. Lastly, you called into our office on January 29, 2024, and stated that you are aware of the debt, and decided to not pursue voluntary repayment at this time. In response, the representative documented the account as a refusal to pay. The account has since been updated to reflect a cease and desist upon receipt of your BBB correspondence. We hope our endeavors to resolve your concerns is apparent. Should you wish to rescind your cease and desist to discuss repay 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩