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            Business ProfileSummit Family Dental Care

            Dental

            Contact Information

            4188 Lakeville Rd

            Geneseo, NY 14454

            (585) 243-5588

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

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            Business Details

            Location of This Business
            4188 Lakeville Rd, Geneseo, NY 14454
            BBB File Opened:
            12/8/2022
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/08/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I was contacted by a woman named Dutches stating she was the office manager, she told me that I could no longer be seen in the dental office because of the insurance I have. I told her that I pay out of pocket I don’t use my insurance but that the dentist I see there is the only one I have ever found and liked . She told me that I am not allowed to pay out of pocket because she said it was insurance fraud. I advised her that was not true I have paid out of pocket for other doctors I like . I asked her to send me a letter stating that they refuse to see me I received the letter that is attached. Then she told me it’s in their policy that the don’t let anyone with insurance payout of pocket I asked her to send that to me in writing with in 48 hours I still to date have to received anything from them . Also I have a partial plate for my four front teeth that we were working on I don’t have the money to start all over new again .
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Myra S

            04/01/2024

            Discriminating practices. My son is a current patient. I called to schedule his routine cleaning and was told they would not schedule him because they don’t accept ******** (my son is on the ******** and has other primary dental insurance with ******** as a secondary). When I stated that he isn’t a new patient I was told they didn’t care and they aren’t accepting patients with ********. I went on to explain that he has a primary insurance that isn’t ******** to which she responded they aren’t taking new patients. I repeated that he isn’t new as he’s been going there for over a year and she said she didn’t care again. She then told me that they would not schedule him. When I restated that he is a current patient with another primary insurance she said it doesn’t matter. When I explained this was sounding like discrimination she laughed and said ok.

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