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ComplaintsforEuroCafe
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered 2 items: pierogies and red soup - barsch/Borscht Pierogies were hard and cold, soup was cold, BUT THE WORST THING WAS: PRICES ON THE MENU AND ACTUAL TIME TO PAY ARE DIFFERENT!!! VERY POOR CUSTOMER SERVICE ORIENTATION!!!! UNACCEPTABLE! I am equesting: a refund of $40Business response
03/30/2024
In responding to this complaint, I would like to say that if any customer complains about our food, and it does happen very rare, we try to resolve the problem immediately. The same was in that particular case. The soup customer ordered was not hot enough for him, so we heated it up and he ate the soup with no more complaints. By the way, we never serve cold soup. It could be not hot enough for the particular customer but not cold. Our procedure in case of not too warm pierogi is to cook the new ones for the customer, what we did also in that particular case. Customer ate the pierogi. I don't understand completely the complain about different prices on the menu, different time to pay, and very poor customer service orientation. Our customers pay the prices from the menu and waiting time to pay depends on how many customers we have. Our waitresses and waiters are very friendly, knowledgeable and people oriented. They are constantly praised directly by the customers and in the restaurant reviews you can see on ******* ***** *********** and our ** page.Summarizing, we don't see the reason for $40 refund (also no receipt was shown) because we corrected what customer complaint about our food, customer ate the food, and paid for it. We have been in business for 10 years already and judging by a ton of reviews and almost 5 stars we have, our customers love our food, love our employees, love our restaurant. .Customer response
04/02/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. It is very IMPORTANT to explain:I am a student at ******* NY SUNY.That's why I decided to try menu items as I indicated in my complaint.I looked and searched for the receipt,Dinner was $35, I left a tip $5.I recently returned from a trip to Ukraine,It looks like a receipt with other items was left in Ukraine.In the good will and for a customer satisfaction please process the refund sent to:******* ******* * ***** ***** ** ****** ** ***** Regards, ******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.