Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me and leaving threatening voicemails. I dont know who they are, but the never spell my name right. I also never signed a contract with this company. I’d like them to leave me alone.

  Business Response

  Date: 03/03/2025

  Dear ****** *****,We appreciate you reaching out to us via the Better Business Bureau regarding your concerns about our collection attempts.  I'd like to preface our response by stating that it is our sincere desire to positively engage with complainants to address their concerns in a fair and practical way.  We treat all allegations of misconduct with the utmost importance and all such matters are thoroughly investigated.   In your complaint, you allege that you are not liable for this debt and do not have a contract with Bounce AI.  You also allege to have made a formal request for the original contract and we have not provided the requested documentation. For clarification, please note that Bounce AI, Inc is a collection agency that was retained by ******* ********* to recover this debt from an Installment Loan that was issued on 09/22/2021.  Your account remained active with ******* ********* until it first went delinquent on 10/22/2021 and was then charged off on 10/25/2022 due to non-payment with a balance of $802.53. Shortly after your account was referred to our office, we sent you a Validation Notice by email on 08/10/2023 and by text message on 08/11/2023.  We also sent you a Validation Notice by mail on 08/14/2023. For your records, please find the name and address of the original creditor below: ******* ************ ********* ***** ********** ** *****We have reviewed the records for your account and can confirm the following details: Obligor Social Security Number: ***********Obligor Date of Birth: **********Open date: 09/22/2021 Last payment amount: $85.11 Last payment date: 10/21/2021 Balance at charge off: $802.53 Date of charge off: 10/25/2022 Current Balance: $802.53 To further substantiate this debt, please find copies of your original account documents attached for your review.  If, after reviewing the provided documents, you believe that this account was opened and/or used fraudulently, you will need to complete the FTC Identity Theft process (*********************) and send us a copy of the submitted report.  You will also need to file a report with your local Police Department and provide us a copy of the Police Report.  These documents can be emailed to **************************** Thank you for taking the time to raise this complaint with Bounce AI. Inc.  If you wish to discuss your complaint further, please give us a call at ************ between the hours of 9am - 5pm ET, or via email at ************************* Sincerely, Compliance Department  

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive emails to resolve my account. I've submitted two and am still receiving more. I only remember having one account and thought it was paid off. Please send me details of the accounts.

  Business Response

  Date: 01/28/2025

  We are currently servicing three separate accounts for the consumer. She has successfully set up payment arrangements on two of the accounts but continues to receive email notifications regarding the third account, for which no arrangement has been made yet. We have responded to the email correspondence she sent and have also attempted to contact her by phone through a representative. However, we have not received a response. We would be happy to address any questions or concerns she may have and assist in resolving this matter promptly 

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called several times regarding an outstanding debt I never even heard of. I have been up to date with all my debts. The company also sends outright non legit automated voice messages to my phone. A live person hasn’t called and I have not received anything in the mail with any details regarding this matter. I have not received a tracking number nor case number therefore it must be a scam. Thank you

  Business Response

  Date: 01/03/2025

  The automated calls were intended to contact Mrs. ******** to review the details of the account we were assigned to service.  In addition, email correspondence was sent to the email address associated with the account, providing access to log in and view the account details.  We have now updated the account status to "Do Not Contact," ensuring all communications will cease.  Should Mrs. ******** wish to reach out to review the account details, we would be happy to assist her further. 

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving threatening messages from this company- they never identify themselves when calling and call over and over and over and over- I have no clue who or what this is regarding- never been identified letter in mail or anything of that nature - just dozens of calls a day with threats

  Business Response

  Date: 12/02/2024

  We are seeking to clarify the recent accusations, as they seem to conflict with our records. According to our records, Mrs. ****** spoke with one of our representatives on October 8, 2024, at 12:22 PM, during which she requested an extension until October 16, 2024, to address the matter. A follow-up call was made on October 18, 2024, at 9:41 AM. Following this, all further communications with Mrs. ****** were automated and conducted via email, directing her to our online service. These emails clearly identified our office and provided links to our official website. Nonetheless, we have now closed the account, and all further communications have been ceased as requested. Should you need any additional clarification or have further concerns, please feel free to reach out.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So far I have paid roughly $150 to this agency, but due to an ongoing family emergency, I am no longer able to pay at this moment. I would prefer to not be contacted in relation to this matter and all communication be eliminated.

  Business Response

  Date: 12/02/2024

  We hope everything is well regarding the family emergency involving Mr. ********.  Please know that a simple notification to our office would have been sufficient for us to promptly remove the payment arrangement and accommodate Mr. ********'s needs without any issue.  That said, the arrangement has now been removed, and all further communications will cease as requested.  If there is anything else we can assist with, please do not hesitate to let us know.  

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had just received a phone call from this business saying that I owe a debt I never even heard of. They said if I don’t call back, they’ll take matters into their own hands and show up at my home with court documents for me to sign. I’m not signing anything that’s not pertaining to me. I owe nobody anything from this company. I would like to have a cease and desist order and have them to not contact me or anyone in my company and family or I will personally seek legal action myself.

  Business Response

  Date: 10/10/2024

  We respectfully disagree with the accusations presented, as there have been no direct phone calls to made to Mrs. ******** by any of our representatives.  All communications have been conducted through automated systems, primarily via email, encouraging Mrs. ******** to further invesigate her claims.  Nevertheless, we have placed her account in a cease-and-desist status and have deactivated access to her online services as a precautionary measure. 

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving daily calls for a debt I owe. I have paid close to or a little over 900 dollars but still have a balance. I have been on a payment plan but have fallen behind due to financial struggles at the moment. Recently, I was told that if I don’t make a payment by the end of the month they will be sending out certified mail for me to sign. I have been trying as hard as I can but this recent threat is adding to my already stressful situation. I am not trying to not make payments I just can’t at the moment. In reading some of their reviews I want to not be contacted further by them or to make any calls to my work or family. I will reach out to the original creditor but as of now I want a cease and desist on file.

  Business Response

  Date: 08/19/2024

  On July 1st, a representative left Mr. **** a voicemail regarding the defaulted payment arrangement. Mr. **** responded via email on July 5th, stating, "Hello, my name is ******* ****. I am aware that I am two months behind. Can I make a payment on July 18th? I won’t have funds until then."
  The representative attempted to follow up on July 9th, 18th, and 22nd. On July 23rd, Mr. **** informed us that he was still unable to re-establish the payment arrangement. At that time, the representative advised Mr. **** that the matter needed to be resolved by the end of the month to avoid the account being sent back to our client.
  No further contact was made after the call on July 23rd, and the account was placed under a cease-and-desist status on July 26th. Subsequently, the client recalled the account from our office on August 1st, and we are no longer able to assist Mr. ****.

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th, i received a call from Jordan P***** demanding that i am home to sign court ordered documents . Gave me a number to call which came to be LSH holdings. Within 15 minutes , they have called ex spouses , family members who i not longer choose to have contact with . Harassing my family for no reason . No one has has answered a call to explain the reasoning . I don’t want to be harassed nor do i want my family to be harassed.

  Business Response

  Date: 06/11/2024

  We have addressed Mrs. ********** concerns regarding her account and are pleased to have resolved the matter. The representative has removed all phone numbers associated with the account, except for Mrs. **********, to ensure that no further calls are made to her relatives.

• Initial Complaint

  Date:05/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving phone calls from a third party. Asked to verify what company. Where the papers are coming from. The person on the phone could not provide me any information. She provided a phone number through voicemail which I called and the person stated depend on the department I am calling. I was provided with no information. The person wanted to come to my house. I stated I am not verifying any information if she has nothing to provide to me. I disconnected the line and the person called me several times. The phone # she called from is **********. Very unprofessional. I do not give permission to be contacted from a third party or for anyone to show up at my home.

  Business Response

  Date: 06/11/2024

  The representative contacted Mrs. ********* to verify the accuracy of her contact and location information and provide the contact information to the department handling the account if there were any questions. We have placed Mrs. *********’s account in Cease-and-Desist status to ensure no further contact will be made.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An individual named Alexis C*****, a representative with this company's "location services" (her words) called me and left a message (see picture). The message stated she needed to discuss scheduling delivery of "certified documentation that will be requiring your signature." She then stated I would be "placed on a schedule for service for Monday out to my residence and or place of employment." I called the number left in message to gather more info. Immediately I was asked to verify address and SSN. I stated I would not do that over the phone as I had no idea as to whom I was speaking nor the name of a company or reference as to what this matter pertained. She said she was with LSH Holdings as part of their "location services". She then rambled off an address and asked me to confirm. I stated if they believe they already have my contact info. they can send any info. in writing to me as I have never received written documentation of anything from an Alexis C***** or LSH Holdings. I then reminded her that is the only entity that can deliver legitimate certified mail. I also told her that no one is allowed to harass anyone in-person at work. I told her I was looking up the company information online and I wanted to see if they had BBB accreditation. She continued to threaten to send someone to my house or place of employment on Monday and then hung up on me. This has to be one of the most unprofessional and illegitimate ways to work with customers. Most people want to do the right thing and will do so when the proper channels are utilized and laws are followed. Any legitimate company or debt collector will provide information in writing and work with you by providing options to settle your debt. I am requesting this company no longer contact to me. If this is related to any debt, I have the right to request all information pertaining to the date be mailed to be in writing so I can verify and validate and move forward with settling that debt.

  Business Response

  Date: 06/11/2024

  Mr. ********* had previously established a payment arrangement, which he subsequently defaulted on. The representative was calling to verify the accuracy of the location information on file. To comply with third-party disclosure regulations, we needed to ensure we were speaking to the correct party before discussing any account details. Mr. *********’s account has since been placed on "do not contact" status, and no further contact has been made.