ComplaintsforWest Herr Lincoln of Amherst

• Initial Complaint

  12/04/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Hello, I am in the process of selling my vehicle that was purchased from the **** Amherst location in 2019. I was looking through paperwork and noticed a packet enclosed containing information in concern to Dent Coverage. I distinctly remember my salesman at the time insisted the warranty coverage was needed, however, I repeatedly declined. I reached out to **** ****** International Corporation and they confirmed that I have in fact been paying for the plan for the amount of $657.00 (not counting interest). I am appalled by this because I never agreed to the coverage, nor did I sign of on any document that was presented to me concerning additional coverage. May you please advise how this could had been swept under the rug by my salesman at the time, as well as the present GM? Also, should I proceed in filing a dispute with my Lien or WestHerr for a refund? I was charged this amount without my knowledge or consent. Thank you, ****** ********

  Business response

  12/05/2023

  I have reached out to the customer to invite customer in to discuss complaint. My name is Michael S******* and I am the General Manager of the West Herr Lincoln store.

   

  Customer response

  12/05/2023

  I was directly contacted by the director of Ford and I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ********  

• Initial Complaint

  11/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 10/18/2022 I bought A car from *** for $20299.23 and also purchased two extended warranties. One was $1603 ( mech* plt * 150x* platinum**x plus vehicle service contract ) along with a second agreement for $3053 ( plus vehicle service contract MECH*PLT*150X*PLATINUM**X). I took My vehicle to *** on 7/20/2023 due to the transmission failing. I received A refurbished transmission and then the problem happened two more times. The mechanics looked at my paperwork and told me it would be covered under my warranties. This problem proceeded to happen 2 more times resulting in me contacting an attorney about the lemon law. *** is offering to buy back my car but claiming I do Not have ANY warranties that I DO have paperwork for. They claim I have 1 warranty for $2000 and that I canceled The two warranties I previously noted. This is untrue. *** has no paperwork that I canceled The warranties and neither do I because I have been under the impression I do have them considering It was confirmed in July by the mechanics fixing my car. They are offering to buy back my vehicle for a little over $19000 leaving me with $5000 to pay off when my warranties should cover 90% of that. I am hoping to receive the full $ 4656 that I am owed for my extended warranties to help pay off the $5000 I will owe to hopefully have the car paid off.

  Business response

  12/04/2023

  Mr. ***** purchased a 2021 *** ***** on October 18, 2022.  The financing bank rejected the amount presented to finance because it exceeded the amount that they would approve. He came back in and signed new bank and service contracts, along with a recission agreement that voided out the original contracts.  Mr. ***** then signed a new contract that included service contract pricing with a lower amount to finance with the same term, which ultimately lowered the monthly payment. 

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Between October and November of 2021. The Dealership had my car on my first visit to deal with warning lights on the dashboard for a few days. Before I even left there parking lot following paying them $400.00 the lights were still showing. I brought it back to them a second time in which they kept my car for three days, but the lights were not going on and I was told they had to be on in order for them to find and fix the problem. The following week I brought the vehicle to them for a third time in which they kept my car for an entire month, did not quote a price to me before hand and I recieved a bill of over $4000.00. Now in March of 2022 the lights are doing it again. I will never go back to West Herr for anything again. I tried the avenue of complaint through the * * of New York's complaint process, but they declined to assist me in the matter. Are there any other avenues I can take to at least stop the current monthly payments I am making for this massive rip off?

  Business response

  03/24/2022

  We invited Mr. ******* into the dealership and diagnosed the following: The traction control light/abs lights indeed were on intermittently; the failure of the light was entirely different from his last visit. The vehicles onboard diagnostic system does not differentiate between types of failures, it only alerts the driver that there is a failure. The last repair to his vehicle was 4 months and 8,987 miles ago. We found that the left front wheel speed sensor was corroded at the wiring connector causing the speed signal to drop out intermittently.  As a courtesy and in the spirit of customer satisfaction, we provided a rental vehicle during the diagnostics and repair without expense to the vehicle owner. After repair we road tested 100 miles for quality assurance, refueled the vehicle and have since returned it to Mr. *******. The total repair amount was approximately $600.00 in value including the rental vehicle. Mr. ******* is satisfied with the resolution of his concern.  

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