Business ProfileforBlue Star Brothers Auto Repair

Im contacting you to put in a complaint in regards to my 2014 ******* MKZ. On November 15, 2022. I brought in my car to a garage called Bluestar brothers auto repair. They are a repair facility in Glendale ********. The reason that I brought my car in to this repair facility was because my trunk was not opening, and I thought it was due to a dead battery, my battery seem to die every other day so I brought it in to be looked at. The recommendations from Blue Star Brothers auto repair was the lift-gate motor and latch was not getting any power nor a signal from the module so they created an estimate: #****.The total cost came out to $1568.89. Apparently the garage mechanic broke my back up camera. I didnt bring my car into the shop with anything broken, except for what my chief complaint was for bringing it to the garage in the first place, so the garage reached out to me I believe her name was ***** and they told me that the mechanic broke my rearview back up camera and they said that they would get Carchex my warranty holder to pay for it. I let them know that the ******* can only take original spec parts so a month or two go by and nothing is fixed. Long story short the want me to pay $1,500 for something I didn't break. They ordered two aftermarket cameras that did not work and as a result of those cameras not working, they blew out wires or what have you. Now the mechanic at Blue Star Brothers auto repair is telling me that the monitor or the navigation screen is fuzzy after he installs the original spec camera, another month and a half goes by. Im making every effort calling them and making sure everything is going to plan, and theyre promising me that oh I dont have to pay anything out-of-pocket. They said I dont have to pay anything out-of-pocket, their exact words.So, I receive a phone call February 16 in the evening, They told me that I have to pay $1500 to get my car back.Please help me in this matter.Respectfully,***********************************************