ComplaintsforNew York Metropolitan Plumbing And Heating Inc.

• Initial Complaint

  05/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a postcard from Precision Pipeline Solutions for an inspection for the gas lines in my house. After their inspection, they said I had a minor gas leak in the header line. I then called ******** Metropolitan *********************************************** to repair the line They totally replaced every gas line in the house, which I believe was unnecessary because their was no gas smell in the entire house. They were here for 3 days and destroyed my basement and left it in a total mess. Never cleaned up. They said they were going to come back and never did. I was charged with a $11,500.00 bill. I would like to have this matter addressed and settled asap. They didn't finish the job, left my basement in a total mess and charged me for work that should have not been done. I have all paperwork and contact information.

  Business response

  06/08/2023

  New York Metropolitan Plumbing and Heating, ****  was referred to ********************** by another ************* Licensed Plumber after ****************** conducted the federally mandated *** inspection at *** ********** property. **************************** conducts the inspection in accordance with the mandated ************** ************************* Order in Case ********, to make sure that all natural *** services are working properly and that no safety issues exist. At the time of inspection, Precision Pipelines technician detected a leak on the header and shut down the entire *** system, depressurizing the *** system.

  
  We arrived at the property to inspect and test all the *** lines as required by the ************* ******** Code Section *** *** and *** ****

  404.20 Testing of piping. Before any system of piping is put in service, it shall be tested to ensure that it is *** tight. Testing, inspection and purging of piping systems shall comply with Section 406.

  
  406.1 General, Prior to acceptance and initial operation, all piping installations shall be inspected and pressure tested to determine that the materials, design, fabrication and installation practices comply with the requirements of this code.

  
  Upon our inspection, it was determined that *** ********** *** lines were not code compliant and failed to maintain the required pressure as per the ************* ******** Code. In addition, the existing boiler and hot water heater on the premises were unregistered.  All *** fired equipment onsite must be registered with the ************* ********** of ********* before *** can be authorized for the appliance.

  
  105.2 Required.  Any owner or authorized agent who intends to construct, add to, alter, repair, move,demolish or change the occupancy of a building or structure, or to erect,install, add to, alter, repair, remove, convert or replace any *** mechanical or plumbing system, the installation of which is regulated by this code , or to cause any such work to be done, shall first make application for construction document approval in accordance with Chapter 1 of Title 28 pf the Administrative Code and this chapter and obtain the required permit.

  We provided ********************** with an estimate for the replacement of her *** lines and the registration of the equipment onsite.  The *** lines had to be re-routed to avoid extensive damage to her living room.  The client did not want the existing walls opened in the living room because she had her carpets professionally cleaned recently.  She also expressed her concern about the safety of her cats. ********************** signed the estimate and issued a deposit. Please see attached.

  The work was done on an emergency permit during the peak winter season. In the middle of the winter during a *** shutdown, our main priority is to restore heat, hot water, and cooking *** to the premises,especially to the tenants. In accordance with the *** rules and regulations, an Emergency Work Notice-Q-******** was filed and Limited Alteration Application number ********* filed thereafter with the full scope of work. Upon our work completion and a successful *** test, National Grid restored the heat, hot water, and cooking *** to the premises because of our work and our EWN filed with the *** ********** of *********.

  Once the *** was restored and as per our contract, we requested the second payment due.  At which time,********************** appeared, in our opinion, to have an emotional collapse, kicked the plumber off the job and then proceeded to dance around the living room window while expressing her contempt with inappropriate hand gestures.  We called the referring licensed plumber to assist us with the situation.  After several conversations with the referring plumber, **********************, and her ex-husband or husband, a second payment was issued. ********************** later claimed her behavior was due to the stress of the work and a difficult tenant living on the second floor.  Please see the attached *** complaint history documenting *** ********** relationship with her second-floor tenant.
  

  We had a discussion with ********************** concerning the final *** DOB inspection process as well as the clean-up of any construction debris in the basement that *** have resulted from our *** piping installation. ********************** has many belongings stored in the basement which made the job very difficult to navigate. However, we did so professionally. We helped ********************** move a lot of the belongings that she stated needed to be discarded but was unable to because she does not have help.

  With *** ********** consent, we requested the final inspection with *** DOB, and it was scheduled for January 10, 2023.  ********************** called the day before the inspection and cancelled it due to a doctors appointment. After another discussion with **********************, we requested another inspection with the *** DOB, and it was scheduled for January 24, 2023. She assured ** that we would have access to conduct the inspection.  The morning of the inspection, she advised ** we did not have access. Nonetheless, as per our obligation, we had to follow through with the inspection. Upon arrival at the property with the city inspector, access was denied. Please see the attached City Record. After the *** was restored to the property, ********************** did not readily provide access.  *** ********** statement that the basement was left a mess is inaccurate.  She has not given us access to inspect or remove any construction debris.
  We have left several messages for ********************** to attempt a third inspection but have not received a call back.  We would like ********************** to arrange a mutually convenient time with her tenant so we can advise the *** ********** of ********* of her availability and conduct the inspections.  Access MUST be granted to comply with *** Rules and Regulations.  We are not responsible for scheduling with tenants. 

  Customer response

  06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  To Whom It May ******************************* am writing to you regarding the above complaint number.  I have not heard from BBB as to the next course of action.
  
   
  
  Can you please e-mail me at ************************** or contact me by phone at ************.  
  
   
  
  I look forward to hearing from you shortly.
  
   
  
  Thank you in advance.
  
    

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

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