ComplaintsforLandworx of New York, Inc.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have been customers of this company for nearly 20 years,providing lawn and landscaping service.On our Nov 22' bill we had a balance $3,000.44 .This amount include a charge of $81.09 ,which is the amount of a single lawn service.This mistaken charge was for a service that did NOT take place on 10/29,this mis charge has also happened in the previous year,which was rectified after persistent phone calls.When I called I was told by the receptionist(?) that she would have to speak with the owner,****, a former neighbor and friendly business acquaintance since we became customers and whom I've spoken with many times in the past.After another phone call,again to the receptionist and the same promise of relaying the message.We then began sending a monthly payment to pay down our "inaccurate" balance to the point where in April 23' ,still w/o hearing back from the company/owner we had a balance of $400.In a hand written note on this bill,dated 5/03, we were informed for the 1st time that we were 'past due'! and to " remit asap or a 2% service/late fee will be added to next month's bill"I called again to discuss this as the bill is still mistakenly including a $81.09 charge for a service which was not provided,as the balance was still *************** have not heard anything back from the owner, we sent another payment in the amount of $100 to continue our obligation.We understood,& expected, the next bill to reflect the 2% charge on our $300 balance instead on our next bill,dated 5/23 our new balance on this bill was $538.28 !? Another phone call(receptionist again) resulted in a rather ****,discourteous,and mean explanation of the new unfair & inaccurate new balance.I requested another call from the owner.We sent 3 more pymnts of $100 to complete our still incorrect balance.2 more phone calls,one a hang up & the next a voice mess. We finally sent a payment of $30.71( our estimation of what the 2% fee might be).This check was returned! & a new bill sent

  Business response

  09/26/2023

  
  2020-year end October balance was $322.26 which was not paid until February of 2021
  2021- Year end November balance for a clean up was $475.75 which was not paid until January 2022
  2022 - As of October 29 his balance was $3008.55 with no payment since August 31.  A 2 % late fee was added to the outstanding balance each month.  
  
  Since he had a history of paying his year end balance late the fees were added to encourage payment sooner since his balance that year end was so high.  He proceeded to pay small amounts each month thus incurring additional late fees.
  
  We have turned this account over to our attorney for collection.  In all of the years servicing ************************* he has been a demanding and impatient customer.  Even though he was consistently late with payments Landworx still went out and did the job.  A $3008.55 balance in November is very difficult for a seasonal business such as Landworx.  My bookkeeper had numerous conversations with ******************** explaining the late fees. 
  his response was to give him a break since he was retired on a ****************!
  
  This the first time we are hearing that there was no cut on 10/29/22.  He never mention that before, but we do have GPS in each truck proving location and duration for each day.

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