ComplaintsforHealey Ford Lincoln, LLC

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When this business repaired my truck on 7/2/24 they repaired damaged wires in my truck wiring harness. 0n 7/9/24 they replaced the starter motor. The truck did not need a starter and they damaged it when repairing the wiring harness.

  Business response

  09/11/2024

  VEHICLE WAS BOUGHT IN ON 7/2/2024 FOR CUSTOMER CONCERN FOR INTERMITTENTLY WHILE DRIVING DASH AND SCREEN SHUT OFF AND MULTI ALERTS. PREFORMED INSPECTION FOR DASH AND SCREEN

  FOUND OPEN IN SIGNAL WIRE BETWEEN THE ********** CONTROL MODULE)AND THE ALTERNATOR WIRE (RE407 Y-VTREPAIR WIRE RECHECKED SYSTEM AND ROAD TEST. IN MILEAGE WAS ****** OUT MILEAGE 104496

  VEHICLE WAS TOWED IN ON 7/8/2024 FOR A CHECK ENGINE LIGHT ON AND DELAY TO START, NOW A NO START. THE TECHNICIAN TESTED POWER AND GROUND TO THE STARTER TO BE NO GOOD. HENCE WHY IT WAS TOWED IN. REPLACED THE STARTER SCANNED CODES FOR CHECK ENGINE LIGHT RETRIEVED CODES P04PD AND P051B PREFORMED TEST FAILED CRANKCASE PRESSURE SENSOR. REPLACED SENSOR CLEARED SYSTEM, RESET KAM AND ROAD TESTWAS OPERATING AS DESIGNED AT THIS TIME. IN MILEAGE WAS ***** OUT MILEAGE WAS 105217

  AS A GOOD FAITH WE DID OFFER TO REIEMBURSE THE CUSTOMER ******, HOWEVER THE CUSTOMER DECINDED STATING HE WOULD FIRST GO TO **** TO COMPLAIN AND SEE WHAT THEY WOULD DO FOR HIM 

   

   

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company vehicle was there for repair. As they said it was covered under warranty. Vehicle was pick up after service was completed and was stated repaired.Few days later when we went to turn on the vehicle, the part they stated was repaired is now completely broken. Called the service representative ***** about the issue, she told me to bring it back and they will look at it again. Now, Healey **** want to charge us for the item and labor on something that was under warranty the first time and stating that we had broken the part. Had already contacted ***** about the issue and they continue to claim that the part was broken not by the shop but us. Then I proceeded to contact **** HQ for the resolution. The best they can do was a discount on the repair and state that the rest of the issue is between myself and Healey ****.

  Business response

  07/29/2024

  Vehicle was in here in February -PCM was replaced -HCU module and trans repair all under warranty-
  Vehicle left and then came back April 18blinkers not working found could not communicate with vehicle --
  found gateway module -connector broken --water intrusionpacked full of grease --someone attempted to repairnot 
  hereneeded a new module and pigtailcustomer agreed to repair and price --came to pick up and didn't want to payvehicle is still here..
  Attempt to get help from fordspoke to a couple of people from *****sent them the invoices-
  It is a FED EX truck -
  ***************** --is the lease agent
  We do mainly warranty work for themthey have their own shop

   

  His shop caused the problem, not ours-

   

  ***********************

  Dealer Principal
  
  

  
  

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my vehicle in for some software updates and to check the transmission fluid. Let service advisor know i had an appointment at 1 oclock but could cancel if vehicle is needed longer. Without following fords recommended fluid check procedure they never got vehicle and transmission up to proper temperature. They then checked fluid at improper temperature and said it was 2 quarts low now i had zero issues with vehicle prior to bringing it in. They then added 2 quarts of fluid drove it a few miles locally not long enough to get it up to temp again. Tell me its done now i said theres no way it was that low it would have given me issues prior to bringing it here and when service advisor is questioned by me gives me a blank stare. Then tried to reassure me everythings fine so i leave the dealership get about ***** minutes on the road 10th gear is gone transmission overheats i pull off the road as quickly as possible. Theres fluid everywhere now im mad i knew they over filled the transmission. I called dealership and explained what happened the lady says oh thats up to you to call **** roadside assistance. Which is not true but i call i sit for 3 1/2-4 hours waiting for roadside assistance not acceptable. I get a ride the next day to dealer demanding an explanation stating i know they overfilled the transmission another advisor spoke with me and said its not the technicians fault he was rushed because you had to leave i said no i spoke to ******* my service advisor and told him i have an appointment at 1 on but can cancel if you need the truck longer. Then says other they are replacing the auxiliary trans cooler its plugged i said impossible the fluid is a ulv fluid thinner than water. I said hes replacing it because he blew the seals out of it when it was overfilled and it also blew fluid out of the vent. I again get a blank stare. I said you guys screwed up fix and fix it right. Filed complaint with ***** Healey owes me something for all my troubles.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I want to put this on better biz bureau let me know what you think???and give me ***** name might have spelled wrong **** Owners Please Read I have a 2018 **** F-150 3.5l ecoboost which I purchased with less than ****** miles. ***** purchasing I noticed noise coming from engine. **** warranty for engine was to ****** miles. I took truck to ************************************** ** 5 times under warranty ,explaining situation. Every time was a different outcome. Sometimes they said they couldnt find anything , other times they said they fixed issue. Each and everytime they said to drive truck and if issue persist to bring back in. At ****** miles Healey *********************** says we finally see problem and you need a new engine. It seems they made me drive truck to just out of warranty to say the issue has now been found. When talking to our service advisor at Healey **** (***********************) he advised ** that **** has known about this problem and has them doing this to their customers. He agreed that we did everything we can do under warranty and that **** Corporate was just directing them to let customers drive an unsafe truck. Now our advisor (***********************) tells us to deal with **** Corporate and try to get as much money for our repair as we can. ***** back and forth with **** Coprorate they agree to give us $5000 out of a $12,500 repair. So they want us to pay the difference of over $7000 for a repair that could have been avoided while under warranty. Not only did Healey **** say they would work with us , they added more charges saying they are charging us for a Battery, and wheel balance $470 on top of repairs. They had the truck for 4 months because they would not do repair stating we had to deal with **** Corporate directly. The reason Im writing this is to see if anyone knows what else can I do to hold them accountable. They just kept pushing me out of shop under warranty.Total price out of pocket $8444.69

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