Customer ReviewsforFirstService Residential New York Inc.

The management is not organized and they can't help you when conflicts happened. They are also being racist that showing different attitudes to me as a Asian and to the American customer. I wish I could attach the email history with the portfolio manager ************************. Everything happens here due to the rush request as we don't have too many days to process the application while ******* told us there is no exception for expediting, which I do understand. But in two days she contacted right away saying the missing documents that contains multiple incorrect information, and she is being picky about the payment check as we were informed by a different payment instruction by our residence manager, but she won't care about it and still being very picky. It turns out that the American Tenant brings the check to her office as we are not living in City, she now has a totally different attitude saying thank him for picking up the check and thanks him and she will review the application as soon as possible. "AS SOON AS POSSIBLE" ??? I wish you could have told me that so I won't be that nervous, and I would be a lot appreciate if you could ever say THANK YOU to me. Both me and my husband think this is something wrong and something about the racist. It's very obvious here we are treated differently, and I as the owner of the condominium feeling so disappointed and mad about the whole management process. It would be a lot easier if we were given the clear instruction in advance, instead of the excuse that everything is in "application". They know they don't tell people before the issue happens.

Hello ******. The application you mention was officially submitted to FirstService on June 26th, reviewed for its completeness by Taqiyya on June 28th, and sent to the board within a week. Our website clearly states, Due to unprecedented industry wide volume of sale and lease applications, expect approximately 10 business days for application processing. We recommend that you notify all relevant parties connected to this transaction in order to manage expectations. You unfortunately promised your tenant a June 30th move-in date, which was an unrealistic request for our associates to review and the board to approve the application. That said, ******* went above and beyond to accommodate your expedited schedule.Further, Taqiyya was not being picky about the payment check, the application includes the instructions on where the checks should be sent once recorded in the portal.We understand that the application process can be lengthy and frustrating given all the moving parts, but it is very unfortunate that you have accused our team of unfairly applying the requirements outlined in the buildings application process. FirstService Residential is committed to fair housing practices and firmly refutes your claims of any discriminatory practices.

To whom it may concern, first, I want to thank the Firstservice who has already completed and approved our lease request. Second, I want to apologize if my first review contains any attitude towards the company or the specific person. I want to re-clarify that my complain here is NOT about the rejection on my rush/unrealistic request, because that's what I was requesting for. My complain here is the attitude between us and the tenant. We should have the same response from Ms ************************* If you can please read back where I stated, you may understand where it made us want to review here. Being a fair housing practices is what I want to see, I understand there is est 5-7 business days for application and Ms ******* told me NO exception. I heard it and understood. But it made me and my husband so so disappointed is when the tenant resubmit what he missed in the application, Ms ******* responded :Thanks for resubmitting, I will review as soon as possible. Which is totally a different way/attitude. Image someone told you "NO EXCEPTION/NO EXPIDATE" then he/she told others "AS SOON AS POSSIBLE", can you pls tell me what you will feel? Despite the errors/typo in the email, or the miscommunication between ********** manager and Firstservice regarding the paycheck, everyone overlooked things and that happens, it's not a big deal for us. I am working in a customer service field as well, I understand words matter, if you may please understand where I am so disappointed here, matter in fact, we are the owner and lives in Arris loft for 10 years. If Ms ******* may say the same thing to us, I won't feel that we were treated differently. I also understood being rushed by applicants can be annoyed, so I do apologize if I ever made her uncomfortable. What I want from the beginning to bottom is having people treat us equally. Thanks.

THIS IS the worst management company ever. They are not responsive, incompetent and outright rude. In particular our building manager, ***************************** is completely inept, toxic and demonstrates gashlightling behaviors. His boss ***************** condones this by refusing to address it despite multiple reports. I have witness unethical and unsafe practices. They do not fix basic infrastructure like plumbing issues that are the buildings responsibility. There is complete chaos in the building as rules are not enforced as ****** is too lazy or incompetent to do anything about it. There have been fights in the laundry room that i have witnessed as a result of this. They are discriminatory in their practices targeting certain individuals while its okay for others. They employ shoddy vendors who do shoddy work and they provide no oversight or management of these vendors. Horrible company, with horrible staff and management that condones these behaviors -- avoid them like the plague if you can

We have been in touch with **************** on numerous occasions in order to address her concerns. Unfortunately, she is not satisfied with the answers we have provided and has resorted to personal attacks on the team that provides management services to the building in which she resides. Our team is meeting with her again on May 20, 2022.

Management has NOT addressed my issues whatsover. I have not had cold water in my kitchen for over 10 years. Additionally, when I email ******, he either ignores it or provides a useless response but dont take any action to remediate the situation. I have tried to set up a call with him and he ignored the time frame set and then proceeded to gaslight me trying to make it my fault he missed it. I have reported his behavior and lack of action to his boss **** who has yet to take any action. The building staff have no respect for ******. He is now accusing me of resorting to personal attacks on them. These are not personal attacks, there are the facts and I just want the building to be run effectively and compliantly which is not the case. When i report issues, they are ignored. For example, I reported that our doors so not auto close as they should. ****** ignored this, the super told me that is just the way it is. FSR has since said this needs to be fixed for the entire building yet nothing has been done and its been months. When the building had to replace a broken window frame, the work done was so shoddy they had to come back 9 times. The building was supposed to be managing this yet it all fell on me. The building approved the shoddy work. When I asked why there was no vendor oversight being provided, they claimed there was- well if that was the case, why did they have to come back 9 times to do it right. I have tried on multiple occasions to speak with ****** but he refuses. it took months for **** to return my calls and i am still waiting to see any action. We are meeting tomorrow and I have documented the issues and required actions. We pay alot of money in maintenance and I expect calls to be returned and communications to professional and actions to be taken. In my experience with ****** this is not the case and i can provide documentation of this

We are continuing to take steps to try to remedy this situation. Our team met with **************** today along with the Resident Manager to review her issues. We are sharing her list with the Board which will be discussed at next week's board meeting.

Yet again theres been no follow up after last weeks board meeting like after the march board meeting when they said theyd would follow up afterwards and I got nothing. I traded out to **** this morning asking for an update on the remission plans for ******* toxic behavior, the lack of cold water in the apartment (and the other apts in A and E lines) and lack of appropriate communications among other things. I received no communication back nor did I receive any proactive communication following the board meeting. Just more of the same silence, and condoning of toxic behavior. And Its been 10 years we had had no cold water in our kitchens do you think this is acceptable

Ive emailed daily asking for this promised follow up and still have received absolutely nothing and the issues have not been addressed whatsoever. The last board meeting was over 2 weeks ago and I was promised followed up after the March meeting as well which was 3 months ago. And absolutely nothing. So they are not addressing anything as they claim to in their response. For the record Ive been reporting some of these issues for over 10 years clearly timeliness and responsiveness is not present.

Yet again, I have received no follow up from ***************** or his team. We did meet on March 20 and he assured me my issues would be addressed following the board meeting the following week (although ****** also said that about the march board meeting) - there is been NO follow up whatsover. I have emailed and called and get no response. Weeks ago **** said he would check with ****** and then its been radio silent. Clearly they are not taking these issues seriously. the fact that they ignore the toxic and gaslightling behaviors of their building mangers is just unacceptable. In addition, the lack of cold water in my kitchen is not acceptable especially given how much maintenance i pay each month - i shouldn't scald my hand when i turn on the "cold" water. But the fact they continue to ignore these important issues speaks volumes. They have no problem increasing our maintenance each year. The water issue is in the pipes - -the super confirmed this. the pipes are a building responsibility. Its been over 10 years that I have been trying to get cold water in my kitchen -- how many more decades must i wait. And why dont they address toxic behaviors of their staff or even communicate in an appropriate and timely manner. Do not believe they are doing anything to address this -- i have emails and call records to prove their silence

And now its July 12 and I still have received no response. Clearly having toxic employees that gaslight their customers is okay. FSA clearly thinks its okay for residents not to have cold water for over 10 years. They also ignore smoking violations and rodent infestation issues. ***************************** said my issues would get addressed after the batch board meeting and then proceeded the gaslight me. ***************** pretends not to understand what gaslighting is and told me I would get an update after the *** board meeting. Yet I continue to follow up and I get no response except an occasional reply from **** with no information. So ignore his response when he says they are working with me. They have done nothing but gaslight me and let these issues that the building is responsible for go on