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Find a Location

Tony's Licensed Heating & Air Conditioning has 1 locations, listed below.

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    Business ProfileforTony's Licensed Heating & Air Conditioning

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4510 Westminster Road, Great Neck, NY 11020-1051
    BBB File Opened:
    1/12/2024

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had no heat in my studio and called ****.. He came on 12/17/23 & looked at the heating unit and said he needed to replace a switch at a price of $360.00 which was for parts & labor. He would get the part and be back on 12/19 or 12/20. He asked for a deposit of $100.00 which I gave him. I sat in the ice cold studio everyday waiting for him. On Friday 12/22/23 he promised to be there in the morning. I called him numerous times and told him that I had to leave by 5pm that day to attend a holiday party. He assured me he was on his way and that it would only take him a few minutes. Beginning at 3pm he kept saying he was 15 minutes away but he never came. I left late at 5:15pm and was driving when he called me back and said again he was on his way. Since he does not have to go inside to change the part I told him to go anyway and replace it and the next day when I went in if the heat was working I would send him a check for payment and if it was still not working he would have to come back. He refused and said he would not go if I wasn't there to pay him and I was not missing a holiday party especially since there was no guarantee he would show up so I said just come on Saturday. He never came. I had to call a different company that came on Christmas Eve day and was able to fix the unit and have the heat working in under 30 minutes. I sat in a freezing cold studio for 8 days waiting for ****. I want my $100.00 back especially since I had to pay another company to do the repair.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB Serving Metropolitan New York

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