ComplaintsforDevroq Apps LLC
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
they are scamming people out of $20 A WEEK and not even entering card information. I opened the app and purchased a $1 astrology report and since have been charged $19.99 twice in less than a week. they advertise an app and they dont have one. I cancelled my subscription that i never even purchased. contacted support four times and have heard nothing back. im going to report them for fraud if i dont hear anything back. this is RIDICULOUS!!!!Customer response
12/04/2023
At this time, I have been contacted directly by Devroq Apps LLC regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
I was charged two more times for the same amount in two different transactions. I reviewed their Money Back Guarantee policy which I did in fact qualify for and they have continued to deny it. I ended up having to order a new debit card and report them for fraud because I was still being charged even after I had cancelled the subscription I never even purchased in the first place.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
11/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I paid for a one-time report generated by Astroline. I never authorized any further charges, and then I noticed a charge of $19.99 on 10/21. I made sure I cancelled the subscription and much to my surprise a week later, 10/28 I got another charge of $19.99. I contacted the business and they sent me another link to cancel which I followed and received a confirmation of my subscription cancellation from the business. Yet, 11/6 I got charged again.I went online and it appears countless people became victims of this scam and can't stop the endless unauthorized charges by this organization. I am at a loss and feel absolutely helpless. I refuse to be charged $80/month for receiving no services. Please help. I am desperate and don't know where to turn to.Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
***** *** ******* ***** **** ***** ********************************** ***************************************** ******* ******* ** **** **** ** *** ***** ******* **************************************************** ******* **** ******* I signed up for 1 reading and was charged *****. Total that was charged to me for month of September was *****. I didnt authorize this transaction I want to be reimbursed asap.Sent from ***************************** ************************* ************Initial Complaint
07/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Paid for astrology for$1 and was charged $19.99. I did not authorize thisInitial Complaint
04/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received an email that I was charged $19.99 and I checked my bank account and a charge was made. I asked the support team what this was for and asked for a refund. They still have not answered what app it was for and are refusing to refund me. I did not sign up for whatever app they are taking my money for, nor did I authorize a payment. My address in the pay statement is an old address- I no longer live there, so how could they have possibly charged the card without the correct billing address? That is another red flag.Customer response
05/15/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Devroq Apps LLC has been resolved. They issued the refund I requested after I explicitly stated that I had no idea what app I was paying for. Thank you!(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*************************Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This scam is taking money from my account every week and I simply can't afford itInitial Complaint
02/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for an app and it stated the charge was $1.00 for feb 2-5 2023, after I paid I couldn't access the app so I cancelled it. I was charged 3 times and then on Feb 4, 2023 my card was billed for $19.99 after I canceled the service and received an email that my request to cancel was received.Initial Complaint
02/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ive tried to cancel my subscription with them Ive sent emails asking to cancel because I can not log in there is no log in the only way to contact us email. I asked to cancel and my refundCustomer response
03/05/2023
At this time, I have been contacted directly by Devroq Apps LLC regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
They said that I would get a refund within 10 business days and its been well over 10 days . I also emailed them
again and they have not contacted or gave refund at all
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********************************
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BBB Rating & Accreditation
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Customer Complaints Summary
10 total complaints in the last 3 years.
6 complaints closed in the last 12 months.