ComplaintsforGovernmentAuctions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Somehow there's been an account manufactured in my name they're taking money out of my account I would like it to stop and I'd like a refund for the two months that they've already taken. I've only uploaded one picture because I could not figure out how to get the other uploaded from my tablet.Initial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 03/29/2023 I applied for a three day trail period. I it tells you after three days of the trail, they would take your membership money if not cancel. That very same day they took my money right away. I realize after checking my bank account, they stole my money. I sent them a email cause they dont answer the phone. Even after sending them a email they claim they dont have my email on file. But they do have my debit card information. Again today they keep taking my money for my bank. So now it twice theyre stealing from me. I told them the cancel my membership by email and they not paying me no mind.Initial Complaint
11/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bid on a misrepresented auction, with a false picture. It said tungsten ring but showed pictures of another ring, with a picture of authenticity papers for the pictured ring. The whole lot was mislabeled, with incorrect pictures, and they had to cancel and reschedule the whole auction. They did not, however, cancel any bids on the misrepresented items. I was unable to retract my bid, even though it was rescheduled and you should be able to retract up to two hours before the start. I paid $56 for an item I did not want, and the alternative (according to their site) is to pay a $45 restocking fee. I reached out via email Oct 31st, the day of the original auction, Nov 2nd, the day of the rescheduled auction, Nov 4th when I received an invoice, and Nov 5th, the last day I was expected to pay the invoice before I would be charged the restocking fee, and I called on Nov 2nd and 5th, and never got a response. My invoice number is #******** I want a refund. I do not want this ring or to support such a poorly run businessInitial Complaint
04/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
charged me $20 per month from Nov 2021 to April 2022. They do not respond and never send password reset emails I've requested so I cannot cancel this unwanted subscription I did not know I was subscribed to. I would like my 5 months of unwarranted charged refunded, I've already had april 2022 refunded. Company does not respond. I am putting an ACH block from them on my account.Customer response
05/22/2022
Better Business Bureau:
At this time, I have not been contacted by GovernmentAuctions regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
04/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Free trial for **********************, I've tried repeatedly to cancel it but whenever I try to reset my password I receive no email to do so. Their "contact" page has non-existent websites listed In their "email" section. Their phones ring to no end. They charge me $20 per month and I can't reach them to stop it.Customer response
05/18/2022
Better Business Bureau:
At this time, I have not been contacted by GovernmentAuctions regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So I basically signed up for a free 3 day trail in August I canceled before I can be charged in August I never got charged at all in August then a month later here in September I am being charged as if I my account was never canceled I don’t know how they were able to do that but it is not right. You can charge someone a month later after I already canceled my subscription & was not charged in August for it. I wish they would answer their phone & refund me my money & delete all my personal info. I definitely do not trust them at all.Business response
10/12/2021
If you were charged after cancellation, we apologize. Sometimes a charge goes through if it is not exactly 72 hours. but we have a no questions asked 30-day money back guarantee
Kindly provide the email address you registered with and we will make sure to refund all charges.
Initial Complaint
08/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
h********************************** ************ 7/26/21 $19.95 029259 Government Auction ******** ****** ** **** I have tried to cancel my subscription, but get no response from this companyBusiness response
10/12/2021
Please provide your email address that you registered on our site with, and we will make sure you are canceled and refunded. Incidentally, you can always cancel your account using the link on the top right of the member section. Additionally, we would eb interested to know, when you contacted us and whether it was by email of phone because we have operators answering the phone during business hours and we respond to all emails.
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.