ComplaintsforNassau National Cable Corp.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I placed a small order of various wire ranging from 10ft to 30ft. The website lists the minimum order quantity as 1ft. A week after ordering, I received a text message and phone call stating I needed to increase the quantity of my order. I pointed out that I exceeded the minimum listed on website. The agent became upset and just kept repeating to increase my order. It was difficult to understand them due to an accent. I resorted to cancelling my order and taking my business elsewhere. Bait and switch changing order quantities is an unacceptable business practice.

  Customer response

  09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  While they have corrected the advertised minimum order requirement on the specific items I had an issue with, the error still exists on other items.  Because I have taken my business elsewhere, I consider this matter resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased six cuts of wire from Nassau on September 5th in order number ***** for a total of $1214.50. 5 of the 6 cuts were delivered correctly. The sixth wire (6/03) was the wrong wire type (6/02) with only 2 conductors and ground. This portion of the order was $15.38-discount+tax for a total of $15.77. I wrote the company on 9/16, with a picture of the incorrect wire label and the invoice. I asked for a refund and stated that I was forced to go buy the new (correct) wire locally due to schedule. The company replied on the 18th saying they would investigate. I asked again on the 21st, they replied still pending on the 26th. Then on the 27th they shipped replacement wire and gave me shipper information.I replied that this was not acceptable, and did not meet their original order commitment, nor my request. The delay and error in shipping caused me to buy locally which I informed them of at the beginning and I asked clearly up front for a refund not a replacement. I notified them that I would bring this to the attention of the Better Business Bureau immediately on the 27th and again on the 29th with no further responses. The replacement wire is a mere 2 feet long and useless for any other project purposes. I have contacted *** to attempt to refuse shipment ******************, but *** does not have a way to do that. I have left notes at our gate to refuse the shipment and turned *** away on the 29th.

  Customer response

  10/02/2023

  Better Business Bureau:
  
  The business called me from ************ in reference to complaint ID ********, and has promised to resolve the problem to my satisfaction. I told them I would mark this resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  05/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I call to Nassau national cable to resolve my order problem ,I send them pictures of cable which I get!! main issues ,they send me wrong cable without ground wire!! Nowbody call me back about how process return or exchange cable to cable which I place in my order!!

  

  Business response

  05/25/2023

  Customer contacted us on 05/24/2023. It was brought to our attention that there was something wrong with the order and we had to take time to check on our end what happened. Not even 24 hours passed and he left this complaint without checking with us first if there would be a resolution for the issue encountered. We are still looking if this was a mistake on our end or the customers end. We dont have a response yet, as not even 24 hours have passed from the time the issue was reported.

  Customer response

  05/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My issues not resolved!! I get another cable!! Cable come without marking on shield! Yes this time I get extra wire !!! But when I placed order I check data sheet, its say ground wire bare copper!!!!how you see in photo ground wire are insulated!!sale rep and data sheet say bare copper plus 3 insulated conductors! Earlier last week I spoke with Nassau national cable rep about my issues but they send second time wrong cable again!! I just want get cable which I placed order!!
  

   

  *******************************

  
  
  
  
   
  

  

  Business response

  05/30/2023

  In order for us to be able to understand what the problem is, it would be appreciated if the customer calls us directly instead of leaving messages through a third party. This type of issues are well worked on by the customer contacting us first and see what and where seems to be the issue.

  Please get in touch with us so we can resolve the problem.

  Thank you,

  Customer response

  06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, business send me another cable and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i ordered # 6 awg stranded tinned copper wire i have had two shipments of wrong wire , they seem unwilling to refund my money that i asked them to do , and still have not sent me return shipping labels so i can return the incorrect wire , that i cannot use . they are holding up my project , they say they are looking for the correct wire , yet offer no schedule to me . i cannot waist time on them anymore , my project has to be done .i have sent requested picture and copies of the shipping invoices that prove they knowing shipped the wrong wire I have attached my original purchase order , and shipping invoices and pictures of the incorrect wire that i have received

  

  Business response

  11/01/2022

  Nassau National Cable prides itself on its unique and real customer service offered to all of our customers. We do not ignore any of our customers concerns, claims, or issues. We are eager to always make sure our customers are satisfied 100%.
  
  In this case the customer was in conversation with our customer service  and logistic department as the return and refund process is not immediate and we have to follow a certain protocol. He placed the order with us and we have procedures to follow. During the last time we were able to communicate with ** *** the refund procedure was initiated, on time. The process of creating shipping labels, receiving the material, inspecting and completing the refund for the material in question consists of several steps and takes a few business days. This requires being in contact with a member of our team to get all the details right. Unfortunately, we lost touch with the customer in the middle of the process. He stopped responding to e-mails and phone calls ever since and the next time we heard from him was when we received the notification of the complaint.
  
  After an immense number of attempts to contact the customer we were able to reach him one more time and explained, that it had not been necessary for him to submit a complaint when the refund had been started with the approval of the *** from the warehouse.We mentioned that it would be appreciated if he could remove the feedback as we had continued with the regular return/refund process, which would have been finalized days prioir had he not stopped taking our calls or answering our emails.
  
  The refund has been completed at this time, and after all attempts to communicate with the customer and confirm he was satisfied with the result of the process, he has disappeard once again and does not respond to emails or phone calls.
  
  Like we have stated previously, out customer's satisfaction is our number one goal.
  
  
  
  Thank you,
  
  *********************
  President of Operations

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered and PURCHASED 200 feet of a specific cable conduit for a job; after a month or so I finally got the receipt for sales and the address to have the "*********** Type ATSS Conduit" (All Temperature Stainless Steel) flexible liquid tight conduit. AFTER I purchased the conduit, I received information that the conduit was ready for pick up. When I called the business that had the conduit ready, I asked him "*************************" to touch it and read me the label... it was the wrong Brand and Type.I informed ***** and ******* at NNCC of the issue. ***** said I could take or leave what they offered... (Basically to put in different terms: I was sold a Cadillac, paid for the Cadillac, and am now told I can take or leave the ***** they are offering) . They JUST refunded my money, but I PURCHASED a product and NEED to conduit to complete my jobs I received, AFTER I received the quote and purchased the 200 feet of the *********** ATSS conduit. Now I have accepted jobs at a determined price... and now I do not have the conduit and can not complete my obligations.I am requesting they complete the sale for the price they quoted and SOLD me the product at. As far as compensation (if possible) , include delivery.As for Supporting Documents, I am happy to forward you ALL the email correspondences between the company (various people and groups) pertaining to this PURCHASE.I am a 90% Service-Connected Disabled Veteran Owned Small Business, and this issue has a significant impact on the future of my business.

  

  Business response

  06/13/2022

  Nassau National Cable aims for the 100% satisfaction of our customers. This complain is not a reflection of how we operate. We work with the customer in order to find the best way to resolve the situation and we own our mistakes if it in fact it is demonstrated it is ours. 

  We are currently in communication with the customer in order to resolve the situation and we look forward for an easy and amicable resolution to the matter.

  As for what the customer stated of the product being a conduit, I would like him to clarify on that since we do not sell conduits, we only sell electrical cables and wires, on ocassion we help our customers to find the conduits but we do not offer them on our site or any of our platforms. Please clarify all the details on this purchase so the claim is valid.

  Thank you,

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