Customer ReviewsforNassau National Cable Corp.

In early June 2024, I ordered a 45 ft. length of CPE-jacketed 12 gauge wire (tray cable). I received the order promptly. Just before installing the wire I noticed the outer jacket said "PVC," which is a less UV/sunlight-resistant and much less costly kind of wire. I began communicating about this with *** on June 14, with numerous phone calls and emails.Notably, the cable that was sent to me was from a warehouse in *******, ** and had a different order number than the initial *** order. On June 17 I received an email response from *** (*****) apologizing for the mixup and saying she would check with the warehouse. Per her request, I sent a photo of the cable jacket showing it was PVC-jacketed. On June 18 ***** offered to arrange the return of the incorrect wire and I responded on June 18 saying I was happy to have *** pick up the cable at my home or have the return shipping label emailed to me. On June 24 I emailed *** informing them I had still hadn't received a return shipping label or instructions. With additional phone calls, ***** finally arranged for *** pickup from my home. Despite the incorrect cable being picked up on June 24, there was no known action by *** to promptly send me the correct cable or issue a refund. I never heard from *** about whether they had the correct CPE cable in stock (it remained listed as available on their website). On July 1st I emailed ***** and others on the *** team including *** principal ********************* for a status update. I included ***** on subsequent emails. After not hearing back for a week I sent another email on July 8, and on that day received an email from ***** saying my refund would be processed. A few days later I called for a status update and on July 11 received an email from *** confirming the refund was being processed. The refund finally credited to my bank account on July 13. I don't know how representative my experience with *** was, but I don't expect to take chances and order from them again.

Very happy how Nassau National Cable handled my return. And also was able to get the cable my Solar installer needed. There was a human mistake on a delivery mix up but **************** had it under control with new tracking #'s...

Quality wire at a reasonable price, even when paying for shipping. Even though the website didn't keep me posted when the order shipped, when I reached out to the shipping email address they responded almost immediately and my shipment was already out for delivery just two business days after I placed the order.Would definitely do business with NNCC again.

Great place to purchase from Fast fast fast fast shipping !!!

I ordered four cables from Nassau on August 28, 2022: three 2/0 AWG AL cables (red, white, black), and one 4 AWG AL cable (green). It took five business days to receive my package, and I was not provided any shipping notification until the product was basically at my house.More importantly, however, I only received one of the four items that I ordered: the green 4 AWG ********* I asked for tracking information on the red, white, and black 2/0 AWG AL cables, I received an e-mail telling me that the white and red cables were on the way. When I asked about where the black 2/0 AWG AL cable was, I was told it would "be delivered along with the other two cables on September 07."Fast forward to September 7th, and guess which cable showed up? Only the black 2/0 AWG AL cable. The red and white ones were missing. The packing slip stated "1 of 1", meaning that there was only one item in the shipment. When I challenged Nassau on this, they replied: "Upon checking with **** they informed me that the packages were delivered to your front door. Can you please check the surroundings if possible?"Luckily, my Nest doorbell camera clearly showed the *** driver pulling up, getting out with only one spool of cable, and then leaving. The next day, Nassau admitted their mistake and stated that they would ship out the remaining red and white cables. They promised to provide tracking by close of business, or by the next day. Two days went by, and I didn't receive tracking.On September 14, 2022, I finally received the last two cables of my order--17 days after my initial order. Mind you, this was a $ ***** order.The lack of communication, long shipping times, and the audacity to accuse me of lying about receiving cables that I didn't receive, is completely unacceptable. I will never use this company again.