ComplaintsforVitamin World USA Corporation
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 09/17/2019 12:29 I PURCHASE AT STORE **** VITAMIN WORLD GIFTCARD **** **** **** **** **** FOR $25 I TRY TO USE IT AT STORES BUT ASSOCIATES LET ME KNOW THAT IS NOT LONGER ACCEPTED, THATS WHY I WANT A REFUND OF MY $25Customer response
02/05/2024
Better Business Bureau:
At this time, I have not been contacted by Vitamin World USA Corporation regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received a promotional email for Cyber Monday this morning advertising "free shipping on all purchases." I visited the website and placed my order only to see I was still being charged for shipping. I contacted an employee named *********************** via the chat feature to see if the problem could be fixed, but I was told I had to spend an additional $30 to get free shipping. It felt awfully bait-and-switchy. My problem could have very easily been solved by making a $5.99 adjustment for shipping, but he insisted I had to spend more money to get the promotion. Maybe I'm in the wrong, but in my mind "free shipping on all purchases" does not equal "on orders of $50 or more." Also, I checked the footnotes, and there was no mention of a minimum purchase. I've attached screenshots from the email I referenced as well as the footnotes. I could understand if this was a typo, but someone had to produce the graphic for the sale which means it was approved beforehand. I feel like it's false advertising and should be honored.Customer response
01/09/2022
I contacted the company by phone and spoke to a fantastic representative that was very helpful and was able to place my order while honoring the deal that was sent to me by email.
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Contact Information
3500 Sunrise Hwy
Great River, NY 11739
Business hours
Today,9:00 AM - 5:00 AM
MMonday | 9:00 AM - 5:00 AM |
---|---|
TTuesday | 9:00 AM - 5:00 AM |
WWednesday | 9:00 AM - 5:00 AM |
ThThursday | 9:00 AM - 5:00 AM |
FFriday | 9:00 AM - 5:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.