Business ProfileforAdirondack Basement Systems Inc.

In June of 2023 Adirondack basement systems provided work on my basement that included installing a sump pump, expanding and improving the French drain and installing a dehumidifier. Approximately 2 weeks post installation the sump pump was working constantly after a moderate rain but my backyard was flooded. I called the company and spoke with Austin who stated that the system was working appropriately and that the flooding was probably due to the soil composition that caused slow drainage. This has occurred several times over the last two months. Today the yard flooding was so bad that I called again asking for someone to come to evaluate. After calling twice more I called Austin who is a manager he said that he would review my contract. He asked if I would have paid for a geological ground assessment- I told him that they never said it was needed and that it was their responsibly to determine what was required for proper drainage. I have photos and will provide them. They also never posted a work permit and did not provide a completed Capital Improvement document which I requested. I want the drainage problem corrected.