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ComplaintsforVermont Pure Springs, Inc.
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When we first signed up for this service, we thought we could finally get rid of plastic bottled water. The first delivery was good. Everything got set up just fine. A couple of deliveries later, they gave use a defective. leaking bottle. I called and they finally gave us a new bottle. They seem to always send leaking bottles. The water dispenser doesn't work right which I have called about. They also charge a REDICULOUS amount of money for water. We spent over $150 a month for water. That is stupid especially since most are damaged. When I called to complain they said they cannot take back the unused water to resell them. I am not going to pay for damages caused by this company. We went on vacation and when we got back, the entire bottle drained into and onto our floor and into the basement destroying a jacket, a bed, and the floor. Now they are saying they aren't going to take back the bum equipment. I want my last month's bill taken care of and the damages taken care of.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.