Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/7/2021 Joes Auto Service 523.13 Said car was repaired & broke down on the way home. Call Joes back & the conversation was the business just cya. Never said any of the things he twisted saying! Had to call AAA to get vehicle homeBusiness response
01/27/2022
January 16, 2022
To Whom it May Concern:
In response to the complaint from ******** ******* # ********.
Mrs. *******’s son **** dropped the vehicle off November 24, 2021.
When dropping the vehicle off **** ******* stated that he took off the line to the
heater core and broke the connector, and heater core flange. He said he was doing
other work and wanted to remove the line for better access. He wanted to know if
there was anything we could do to help him out. Joe’s Auto Service replaced the
heater core on July 24, 2021
Our technician at Joe’s Auto Service also identified the fan shroud was installed
incorrectly resulting in damage to fan and radiator. We then called ****, and ****
explained that his friend had changed the fan shroud and failed to install it
correctly.
As a “good will gesture” Joe’s Auto Service replace the core at no charge for the
part (labor only) thus saving **** ******* a substantial amount of money.
**** did not want any further repairs done. He said he was going to do the rest of
repairs himself. He asked if he could buy the fan from us which we then sold to
him. When **** came to pick up the vehicle his was with him. That was the only
time we had contact with ******** *******. We explained to her as well the
vehicle is not safe to drive.
We have never heard from either one of them since then.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3756 Lakeview Rd
Hamburg, NY 14075-6136
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.