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Find a Location

Southtowns Hardwood Flooring has 1 locations, listed below.

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    Business ProfileforSouthtowns Hardwood Flooring

    Hardwood Floor Contractors

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    21 Foster Ridge Dr, Hamburg, NY 14075-1805
    BBB File Opened:
    9/17/2021
    Business Management
    • Emmett Gerwitz
    Contact Information

    Customer Contact

    • Emmett Gerwitz

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    09/17/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I contracted with this company to refinish my floors. He did not complete his work and agreed to return to finish, but never did. He made up excuses, and led me to believe for a full week that each day he was returning, but he never did. He would even text to tell me he was on his way, and then that he was running late, and then that he was too busy to come could he return the following day. He came one day to have me select colors, and to do so he sanded a part of the floor and treated each section with a different color square so that I could choose. He also took my radiators without my permission, and said he'd return with them and would finish them separately in his wood shop. Now I have no radiators, two unfinished floors, and one of them is ruined due to the numerous samples he placed on them.
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    Customer Reviews

    2 Customer Reviews

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    Most Recent Customer Review

    April T

    5 stars

    03/15/2024

    Southtowns Hardwood Floors was referred by a friend who was very satisfied with his work. When he came to the house to quote he told me he has been in business for 10-years. I had a complex job in my whole house remodel which included a tear out and repair of old floors & installation of new floors (I wanted all wood style to to match the original 1920's wood) along with refinish the upstairs, refinish stairs and add some trim, He had to stagger the work over 2-months where he did the upstairs first, then came back for the first floor. He did an excellent job on my floors, I was particularly impressed that for the repair he wove the new wood into the old wood so when he sanded everything you could not tell there was ever a repair. One night I came to the house to view made the patches on the floor so I could visualize the color of the stain. I actually loved that since I could see what color would work in my home on a bigger sample rather than just a small swatch. Once I picked the color he sanded out the patches and stained the entire floor the color I picked. He was very flexible when I had to move out the date for the 1st floor because the drywall guys had not finished. I love the floors and am very very happy with the final result. I recommend him to my friend and family and he has gotten 2 jobs from reference.

    Local BBB

    BBB of Upstate New York

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